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Email Painfully slow

Alucidnation
Grafter
Posts: 182
Thanks: 8
Registered: 03-01-2015

Email Painfully slow

Anyone else suffering from slow emails?

 

Login, loading and sending emails nearly timeout.

 

 

13 REPLIES
maranello
Pro
Posts: 1,032
Thanks: 100
Fixes: 1
Registered: 11-01-2008

Re: Email Painfully slow

If you are using Webmail, then slow response seems to happen all too frequently. Plusnet say they are aware of the problem but its not on their priority list to fix

My other car isn't a Ferrari
davek
Dabbler
Posts: 24
Thanks: 3
Registered: 05-08-2007

Re: Email Painfully slow

It's become particularly terrible today, up to 2 minutes wait for any operation, even accessing the site, and sending emails regularly timed out. It's effectively unusable - why on earth is this not a priority for Plusnet? It's not the first time it's happened, and is a very specific Webmail issue as general internet operations are still fast. Oddly enough, after a slow patch last week, for a few days around the weekend Webmail was lightning fast. Come on Plusnet, or are you trying to deter users from Webmail? And the situation is not being helped by current non-availability of on-line chat.

emh
Newbie
Posts: 5
Thanks: 1
Registered: 11-04-2016

Re: Email Painfully slow

You're lucky! Painfully slow would be an improvement, I'm getting the message "checking for new messages" which goes on for goodness knows how long, when I go back to the screen it has gone and the screen is empty. Unless this improves within days, I'm off.

Also recently been getting a "sending message failed" with no explanation when replying to inbound mail, even the shortest reply gets this 75% of the time. Utter [-Censored-] service, I was with Virgin before and would have stayed had then not tried to palm me off on TalkTalk because they wanted to concentrate on their cable/fibre customers.

southerner
Aspiring Pro
Posts: 517
Thanks: 46
Fixes: 1
Registered: 27-11-2013

Re: Email Painfully slow

I'm finding my mail client is being painfully slow to contact imap.plus.net (from both outside and inside Plusnet's network) today. Are there maybe mail server problems?

aries99
Newbie
Posts: 4
Registered: 13-01-2014

Re: Email Painfully slow

Yes, I am finding the same. The webmail has been faster on the morning and then slow in the afternoon,for a while. But today it is a lot slower for some reason.

This must be affecting all Plusnets webmail users and should be fixed asap. Its spoils Plusnets usual good service.

 

Community Gaffer
Community Gaffer
Posts: 13,324
Thanks: 1,111
Fixes: 89
Registered: 04-04-2007

Re: Email Painfully slow

We're aware of some problems at the moment. Apologies for the hassle Sad

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

davek
Dabbler
Posts: 24
Thanks: 3
Registered: 05-08-2007

Re: Email Painfully slow

Improved considerably for a couple of days, but this afternoon it's reverted back to a funereal crawl.

emh
Newbie
Posts: 5
Thanks: 1
Registered: 11-04-2016

Re: Email Painfully slow

Same here and as usual the service status is "No known issues". I could tell them about a few issues. Getting tired of this, BT beckons....

southerner
Aspiring Pro
Posts: 517
Thanks: 46
Fixes: 1
Registered: 27-11-2013

Re: Email Painfully slow

imap.plus.net seems to have ground to a halt again.

Alucidnation
Grafter
Posts: 182
Thanks: 8
Registered: 03-01-2015

Re: Email Painfully slow

Seems to be ok at the moment!

davek
Dabbler
Posts: 24
Thanks: 3
Registered: 05-08-2007

Re: Email Painfully slow

Yes, once again it seems to have speeded up over the weekend.

aries99
Newbie
Posts: 4
Registered: 13-01-2014

Re: Email Painfully slow

Webmail is running very, very slow at the moment. Still not loading webmail after 15 minutes "Loading..."  just goes on and then nothing, timed out. This is Plusnets Snail email service not a superfast email.

Moderator
Moderator
Posts: 18,576
Thanks: 1,852
Fixes: 234
Registered: 11-01-2008

Re: Email Painfully slow

Moderators Note.

Old thread that didn't need to be resurrected. Locked in favour of https://community.plus.net/t5/Email/Problems-with-Webmail/m-p/1488179#M21513

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'