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Email Outage tonight - 12th November?

Bald_Eagle1
Grafter
Posts: 313
Registered: ‎24-06-2011

Email Outage tonight - 12th November?

Can send, but not receive emails using Thunderbird from 22:00 tonight.
Anyone else seeing a similar problem?
21 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Email Outage tonight - 12th November?

I have seen a couple of glitches but a retry seems to work
I wonder if this is related
Quote
Webmail problems (73329) - NEW
Email
Posted on: Monday 12 November 2012, 21:31
There is currently a problem affecting our webmail platform.
When trying to connect to webmail you may be seeing timeouts or an error message.
Our engineers are investigating and we'll provide further information as it becomes available.
Kind regards,
Matt Taylor
Customer Support
Bald_Eagle1
Grafter
Posts: 313
Registered: ‎24-06-2011

Re: Email Outage tonight - 12th November?

Quote from: Oldjim
I have seen a couple of glitches but a retry seems to work
I wonder if this is related

Could be, I suppose.
Retrying doesn't work for me, but i know sending works as I can see emails sent to a Gmail account, but not any replies.
Sending test emails to Plusnet, F9 & free-online accounts seems to work, but again, I can't receive any of them at the moment.
There are no error messages at all.
Community Veteran
Posts: 14,469
Registered: ‎30-07-2007

Re: Email Outage tonight - 12th November?

Same here... can send out OK but not receiving emails in. Did get one test email I sent which was delayed by 35 minutes, but the 20 or so others I have sent from both other plusnet email addresses and from hotmail / google / fasthosts have not arrived.
Incoming emails seem to be getting stuck somewhere. Note: all the emails were accepted by plusnet's mail servers so they must be within plusnets mail system.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Email Outage tonight - 12th November?

Thanks guys, not sure if it's related but I'll mention it to the engineer looking at the webmail issue. Sorry about all this.
drj
Aspiring Pro
Posts: 1,104
Thanks: 43
Fixes: 1
Registered: ‎30-03-2011

Re: Email Outage tonight - 12th November?

I've just sent a test email out from Outlook Express to my normal email address and it's gone since it's appeared at Yahoo to where all incoming emails to that address are mirrored - so it definitely got sent but hasn't then reappeared via download from Plusnet.
EDIT - just arrived - three minutes after sending so delayed but not too bad...
FURTHER EDIT - I then tried an email in direct from Yahoo -  that's showing as taking six minutes - so emails are arriving but delayed. I've also just had one from the Briskoda.net forum which is showing as having taken 12 minutes.
SORRY FURTHER EDIT - just received one sent by a friend from gmail  - over two hours ago! At least they are getting through and not bouncing back it appears...
Community Veteran
Posts: 14,469
Registered: ‎30-07-2007

Re: Email Outage tonight - 12th November?

I'm slowly getting some emails in now with delays between 15mins and 2 hours. Still not seen any of the test emails I sent over 2 hours ago. Someone give the mail servers a kick to wake them up please.
This is annoying as I'm actually doing email testing tonight and I'm stuck until they arrive.  Sad
Community Veteran
Posts: 14,469
Registered: ‎30-07-2007

Re: Email Outage tonight - 12th November?

Emails I send now are coming through straight away... some of my older emails have arrived with delays over 3 hours so I'm guessing the mail servers are trying to catch up with the backlog.
drj
Aspiring Pro
Posts: 1,104
Thanks: 43
Fixes: 1
Registered: ‎30-03-2011

Re: Email Outage tonight - 12th November?

Yes - working fine this morning - several other emails turned up overnight and I've just sent one this morning without a problem.
Community Veteran
Posts: 18,860
Thanks: 283
Registered: ‎12-08-2007

Re: Email Outage tonight - 12th November?

There was a problem last night but everything is working well this morning.
I phoned CS last night and they said the problem was caused by the large number of emails being handled by the servers Undecided Undecided
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Email Outage tonight - 12th November?

Morning all, just checked on the latest and it seems it was down to a combination of spam (a LOT of spam!) and a full disk. These have been fixed for the moment but the SS is still open and will remain so until we've fixed the root cause. Mail is being received fine and webmail logins are working as normal.
Community Veteran
Posts: 26,739
Thanks: 952
Fixes: 10
Registered: ‎10-04-2007

Re: Email Outage tonight - 12th November?

The graph is pretty telling!
jelv (a.k.a Spoon Whittler)
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Community Gaffer
Community Gaffer
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Registered: ‎04-04-2007

Re: Email Outage tonight - 12th November?

Quote from: Peter
Emails I send now are coming through straight away... some of my older emails have arrived with delays over 3 hours so I'm guessing the mail servers are trying to catch up with the backlog.

You could say that Wink

Edit: Beat to it by jelv!

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 18,860
Thanks: 283
Registered: ‎12-08-2007

Re: Email Outage tonight - 12th November?

@Bob, any reason for the sudden increase in spam?
Community Veteran
Posts: 18,860
Thanks: 283
Registered: ‎12-08-2007

Re: Email Outage tonight - 12th November?

Is there a problem still?
I am in hospital and using Cloud to access services.  Mail is getting through to me but when I try to send I get the following message:
Quote
An error occurred while sending mail. The mail server responded:   rejected - relay denied. Please check the message recipient xxx and try again.

Funny thing the message appears in my sent box and when I send an email to myself it eventually arrives.