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Email - Getting multiple same emails despite being deleted

phillips777
Hooked
Posts: 7
Fixes: 1
Registered: ‎05-08-2016

Email - Getting multiple same emails despite being deleted

Hi, Something wrong with my email. I keep getting multiple copies of the same messages despite deleting them. This happens on my phone and my laptop so would say this is something wrong with PlusNet email as it is the common link. Any ideas?

13 REPLIES 13
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Email - Getting multiple same emails despite being deleted

Are you using POP3 or IMAP?

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
phillips777
Hooked
Posts: 7
Fixes: 1
Registered: ‎05-08-2016

Re: Email - Getting multiple same emails despite being deleted

IMAP
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
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Registered: ‎10-04-2007

Re: Email - Getting multiple same emails despite being deleted

I've seen a similar problem when the index on the IMAP server had an issue (not on Plusnet). In Thunderbird I used the Compact option (right click on the Inbox), then immediately exited Thunderbird and restarted. That seemed to cure it.

If that doesn't work you will need someone from Plusnet like @bobpullen to try rebuilding the index.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Email - Getting multiple same emails despite being deleted

Just added another one to the list. If seven have reported on here you can bet it's a pretty general problem affecting people using IMAP.

No response from Plusnet - says it all really.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Kelly
Hero
Posts: 5,496
Thanks: 375
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Registered: ‎04-04-2007

Re: Email - Getting multiple same emails despite being deleted

Hi all,

 

We're taking a look at this now.

Kelly Dorset
Ex-Broadband Service Manager
Kelly
Hero
Posts: 5,496
Thanks: 375
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Registered: ‎04-04-2007

Re: Email - Getting multiple same emails despite being deleted

Hi all, 

We're going to roll back a change we made to the mail platform on Thursday this evening and see if that resolves the problem.     Please let us know if you are still seeing it tomorrow morning.

Kelly Dorset
Ex-Broadband Service Manager
AdyR
Browser
Posts: 2
Thanks: 3
Registered: ‎15-01-2018

Re: Email - Getting multiple same emails despite being deleted

Seems to have fixed it for me. My mail client is synchronising much quicker again and deleted emails stay deleted.

Thanks Kelly.

Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Email - Getting multiple same emails despite being deleted

Issue still occurring on my account.

Windows 10 Firefox 107.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Email - Getting multiple same emails despite being deleted

Have Plusnet said if they have rebuilt the IMAP index on your mailbox?

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Email - Getting multiple same emails despite being deleted

No @jelv, no contact at all.

Windows 10 Firefox 107.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
SpinDryer
Grafter
Posts: 36
Thanks: 2
Registered: ‎20-12-2017

Re: Email - Getting multiple same emails despite being deleted


@Kelly wrote:

Hi all, 

We're going to roll back a change we made to the mail platform on Thursday this evening and see if that resolves the problem.     Please let us know if you are still seeing it tomorrow morning.


 

Interesting.

 

What change was made?, and how was it actually checked before going live?

jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Email - Getting multiple same emails despite being deleted

Does anyone know what mail system software is used on the server?

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)