Email - Getting multiple same emails despite being deleted

[#1]

Hi, Something wrong with my email. I keep getting multiple copies of the same messages despite deleting them. This happens on my phone and my laptop so would say this is something wrong with PlusNet email as it is the common link. Any ideas?

[#2]

Are you using POP3 or IMAP?

[#3]

IMAP

[#4]

I've seen a similar problem when the index on the IMAP server had an issue (not on Plusnet). In Thunderbird I used the Compact option (right click on the Inbox), then immediately exited Thunderbird and restarted. That seemed to cure it.

If that doesn't work you will need someone from Plusnet like @bobpullen to try rebuilding the index.

[#5]

@phillips777

You are not the only person having this issue - Plusnet have obviously broken something yet again!

Other users affected (just the ones I've seen):

@bigtench https://community.plus.net/t5/Email/Cannot-delete-Inbox-messages-in-Webmail-or-Email-client/m-p/1507...

@Baldric https://community.plus.net/t5/Email/Cannot-delete-Inbox-messages-in-Webmail-or-Email-client/m-p/1507...

@Dowdsy https://community.plus.net/t5/Email/Cannot-delete-Inbox-messages-in-Webmail-or-Email-client/m-p/1507...

@msharpe2407 https://community.plus.net/t5/Email/Emails-not-deleting/m-p/1507359#M22209

@AdyR https://community.plus.net/t5/Email/Emails-not-deleting/m-p/1507476#M22226

Edit:

@steves10 https://community.plus.net/t5/Email/Cannot-delete-Inbox-messages-in-Webmail-or-Email-client/m-p/1507...

Edit 2:

@Strat https://community.plus.net/t5/Email/Cannot-delete-Inbox-messages-in-Webmail-or-Email-client/m-p/1507...

[#6]

Just added another one to the list. If seven have reported on here you can bet it's a pretty general problem affecting people using IMAP.

No response from Plusnet - says it all really.

[#7]

Hi all,

We're taking a look at this now.

[#8]

Hi all, 

We're going to roll back a change we made to the mail platform on Thursday this evening and see if that resolves the problem.     Please let us know if you are still seeing it tomorrow morning.

[#9]

Seems to have fixed it for me. My mail client is synchronising much quicker again and deleted emails stay deleted.

Thanks Kelly.

[#10]

Issue still occurring on my account.

[#11]

Have Plusnet said if they have rebuilt the IMAP index on your mailbox?

[#12]

No @jelv, no contact at all.

[#13]

---

@Kelly wrote:

Hi all, 

We're going to roll back a change we made to the mail platform on Thursday this evening and see if that resolves the problem.     Please let us know if you are still seeing it tomorrow morning.

---

Interesting.

What change was made?, and how was it actually checked before going live?

[#14]

Does anyone know what mail system software is used on the server?