cancel
Showing results for 
Search instead for 
Did you mean: 

Email Authentication Failed

Townman
Superuser
Superuser
Posts: 23,040
Thanks: 9,624
Fixes: 160
Registered: ‎22-08-2007

Re: Email Authentication Failed

Hi Bill,

Yes, the really are!

Have you noticed any time of day prevalence for the issues?

It being experienced on networks away from home rather suggests that this is not a connection based issue … which is good to eliminate.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

billbo
Community Veteran
Posts: 429
Thanks: 6
Fixes: 1
Registered: ‎04-04-2007

Re: Email Authentication Failed

Hi,

Not having problems with other mail servers also kinda narrows the search path Wink

The failures appear to be totally random - not what you need to hear!

However, I can only report those that I notice, so they just might be more regular than I'm seeing them,

I'll try and make note of time and locations for my next update.

Bill

 

Kelly
Hero
Posts: 5,497
Thanks: 380
Fixes: 9
Registered: ‎04-04-2007

Re: Email Authentication Failed

Date and times of when it happens will be useful.

Kelly Dorset
Ex-Broadband Service Manager
billbo
Community Veteran
Posts: 429
Thanks: 6
Fixes: 1
Registered: ‎04-04-2007

Re: Email Authentication Failed

Hi

An update before I go away for a few days.

Having not noticed problems with Thuderbird in a while, thing have changed as when I have Thunderbird fully open on screen I've seen a number of pop-ups. I've not seen this before when Thunderbird is minimised.

The pop says... "Login in to server imap plus.net failed. Retry - Enter new password - Cancel"

I just "Cancel" and the connection is made.

Note that so far this issue has not presented itself at switch-on of my PC.

30.11.18 @ 19:48

31.11.18 @ 12:54

3.11.18 @ 10:42

8.11.18 @ 14:28

I've only seen one notification recently on my mobile - it was at home on 2.11.18 @ 4:18am !

I was asleep at the time Smiley

Kelly
Hero
Posts: 5,497
Thanks: 380
Fixes: 9
Registered: ‎04-04-2007

Re: Email Authentication Failed

Thanks for that.  I've passed them along.  

Kelly Dorset
Ex-Broadband Service Manager