Email Authentication Failed
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Re: Email Authentication Failed
29-10-2018 7:49 AM
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Hi Bill,
Yes, the really are!
Have you noticed any time of day prevalence for the issues?
It being experienced on networks away from home rather suggests that this is not a connection based issue … which is good to eliminate.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Email Authentication Failed
29-10-2018 11:11 AM - edited 29-10-2018 11:12 AM
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Hi,
Not having problems with other mail servers also kinda narrows the search path
The failures appear to be totally random - not what you need to hear!
However, I can only report those that I notice, so they just might be more regular than I'm seeing them,
I'll try and make note of time and locations for my next update.
Bill
Re: Email Authentication Failed
30-10-2018 10:52 AM
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Date and times of when it happens will be useful.
Ex-Broadband Service Manager
Re: Email Authentication Failed
08-11-2018 4:24 PM
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Hi
An update before I go away for a few days.
Having not noticed problems with Thuderbird in a while, thing have changed as when I have Thunderbird fully open on screen I've seen a number of pop-ups. I've not seen this before when Thunderbird is minimised.
The pop says... "Login in to server imap plus.net failed. Retry - Enter new password - Cancel"
I just "Cancel" and the connection is made.
Note that so far this issue has not presented itself at switch-on of my PC.
30.11.18 @ 19:48
31.11.18 @ 12:54
3.11.18 @ 10:42
8.11.18 @ 14:28
I've only seen one notification recently on my mobile - it was at home on 2.11.18 @ 4:18am !
I was asleep at the time
Re: Email Authentication Failed
08-11-2018 5:29 PM
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Thanks for that. I've passed them along.
Ex-Broadband Service Manager
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