Email Attachment Limit
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Email Attachment Limit
22-07-2015 8:56 PM
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Boz
Re: Email Attachment Limit
23-07-2015 8:34 AM
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Re: Email Attachment Limit
23-07-2015 12:20 PM
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Boz
Re: Email Attachment Limit
23-07-2015 1:26 PM
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Re: Email Attachment Limit
28-07-2015 12:21 PM
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Boz
Re: Email Attachment Limit
12-08-2015 3:37 PM
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I have been having "Failure to send to send message" error messages for a long time intermittently. But it seems to have got worse (Roundcube prog). Noting the obvious danger of attachments getting too big, I have now had one with a jpg file size of 116KB which I would expect to be very below any arbitary limit in the system. I was not changing my log status either! All very frustrating!!
Re: Email Attachment Limit
14-08-2015 12:09 PM
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Re: Email Attachment Limit
20-08-2015 1:15 PM
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Boz
Re: Email Attachment Limit
25-08-2015 2:33 PM
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Quote from: Boz Many thanks for the reply. The four files I wanted to send only came to 4MB in total, so I must've just gone over the Webmail limit.
The maximum allowed file size is 7MB.
Quote from: Boz I can't understand why Plusnet won't solve these "failure" problems; or at least tell us how they arise.
Put simply, because we can't replicate them, and don't know what's causing them. If anybody can identify a sure fire way of replicating the issue then we can get something formal raised.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Email Attachment Limit
26-08-2015 11:14 AM
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Thanks for letting me know the email attachment limit. Just to clarify: is the limit 7MB per file, or 7MB in total ?
As far as finding out what causes the failure messages, surely these messages are encoded in a piece of software. All you have to do is look at the coding and find out what conditions apply in order for the messages to appear.
Boz
Re: Email Attachment Limit
26-08-2015 11:53 AM
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Quote from: Boz Thanks for letting me know the email attachment limit. Just to clarify: is the limit 7MB per file, or 7MB in total ?
Total I believe.
Quote from: Boz As far as finding out what causes the failure messages, surely these messages are encoded in a piece of software. All you have to do is look at the coding and find out what conditions apply in order for the messages to appear.
If only things were that easy.
We're talking multiple servers, a problem that we're unable to reproduce, and only a handful of customers grumbling about the issue. It takes resource away from other important things to have somebody trawl software/server logs, and it's difficult for me to justify somebody spending their time doing so, when I'm unable to prove to them that a problem exists in the first place.
There's also no guarantee that the logs will provide anything conclusive anyway, there's every chance that the entries (if there are any) are no more verbose than the failure message you see in your browser.
With exact date/timestamps of when this is happening to you and an indication around which mailbox it is you're using, I /might/ be able to persuade somebody to take a look, but I can't guarantee it I'm afraid.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Email Attachment Limit
26-08-2015 10:24 PM
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Thank you for taking the time out to respond to my query and for at last revealing the email attachment limit.
I fully understand that there are more urgent priorities for Plusnet to deal with than the odd complaint about Webmail error messages. But I have to tell you that these annoyances do detract from what, in my opinion, is the overall very good service that Plusnet provides.
Boz
Re: Email Attachment Limit
16-09-2016 5:00 PM
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okay, thanks to this thread, I now know why I have massive problems sending consent forms for my daugher's education through the iPad
Today, I've had numerous screenshots to send to a solicitor in support of a fraud case worth £80k, with the roof over an elderly family member's head at stake too, all against a deadline
The drop in allowable file size per email has been beyond a hindrance.
The repeated failure to send on approx 80-90% of mails has been atrocious, and most of those took 3 attempts
I am suggesting that you now have adequate information to go investigate your servers. Virtually every 'sent' item of mine today, in the region of 50 emails, is preceded by seconds by 1-3 'failure to send' notifications
So, in summary, your belittling of this 'inconvenience' has left me fuming. It would have been far quicker for me to catch three trains from Wallasey to Doncaster with a flashdrive in my pocket as I could not simply and efficiently send half a dozen zip files as originally planned
You have one really miffed off customer today
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