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Email Account Reactivation

FIXED
flodabay
Hooked
Posts: 5
Registered: 19-05-2017

Email Account Reactivation

Hi all, is there any way I can reactivate an old plusnet email account, I changed broadband providers around a year ago and understand the account will have been binned but would would like to activate again if possible? Thanks

12 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,525
Thanks: 518
Fixes: 195
Registered: 01-01-2012

Re: Email Account Reactivation

As far as I'm aware after that length of time it isn't possible I'm afraid.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Gel
Seasoned Pro
Posts: 1,560
Thanks: 160
Fixes: 13
Registered: 02-08-2007

Re: Email Account Reactivation

Matthew, on assumption that no one else has taken up that username (which may not be allowed by PN anyway), what's wrong in allowing reactivation to original user?
Many consumers do chop & change their utility/ insurance companies now on a fairly routine basis, so though you'll be losing customers, following imminent price increase, some may well return in future, & like to use their previous username (Appreciate any IMAP folders will have been deleted, if they use that e mail method Smiley
flodabay
Hooked
Posts: 5
Registered: 19-05-2017

Re: Email Account Reactivation

Yes Gel thats all I want, I understand I won't be able to retrieve old emails but would just like it re-instated. It was a fairly unusual username so doubt its been taken.

Plusnet Help Team
Plusnet Help Team
Posts: 8,349
Thanks: 2,564
Fixes: 414
Registered: 21-04-2017

Re: Email Account Reactivation

It doesn't look like the account is fully destroyed yet, so that should be OK. We should be able to reactivate this and convert it to a Plusnet Mail only account for £1.06 per month.

 

If you're happy with this, I'd advise getting in touch with our Customer Options Team on the below details.

 

Telephone number:
0800 013 2632 (Selecting option 1, then option 2)

Opening Times:
08:00 - 20:00 Monday to Friday
09:00 - 19:00 Saturday
09:00 - 18:00 Sundays

 

Usually there's no call queue, but as it's a weekend, currently there is a 15 minute wait time.

 

Let us know if you have any further issues or questions.

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 Anoush Mortazavi
 Plusnet Help Team
flodabay
Hooked
Posts: 5
Registered: 19-05-2017

Re: Email Account Reactivation

Thats great, thank you very much

flodabay
Hooked
Posts: 5
Registered: 19-05-2017

Re: Email Account Reactivation

I called and unfortunately it was a 'no they couldn't do anything', very disappointed. 

Plusnet Help Team
Plusnet Help Team
Posts: 8,349
Thanks: 2,564
Fixes: 414
Registered: 21-04-2017

Re: Email Account Reactivation

Fix

Sorry to hear that.

Mind if I give you a call to discuss this? Drop me a private message with the best contact number/time.

 

Thank you for your time on the phone @flodabay

I'm happy I've resolved this for you.

I've created this ticket on your account with what we've discussed.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
flodabay
Hooked
Posts: 5
Registered: 19-05-2017

Re: Email Account Reactivation

Thank you so much for sorting that out for, great customer service. 

Plusnet Help Team
Plusnet Help Team
Posts: 8,349
Thanks: 2,564
Fixes: 414
Registered: 21-04-2017

Re: Email Account Reactivation

No problems, let me know if I can ever be of further help. Smiley
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 Anoush Mortazavi
 Plusnet Help Team
leschiv
Newbie
Posts: 1
Registered: 24-07-2017

Re: Email Account Reactivation

Hi Gandalf,

I want to Reactivate an email too, can you help me out with this

I understand I won't be able to recover old emails just want the address to work again.

 

Lesley

Plusnet Help Team
Plusnet Help Team
Posts: 4,287
Thanks: 907
Fixes: 181
Registered: 25-03-2015

Re: Email Account Reactivation

I'm struggling to find your account from your forum details.

 

Could you PM Me your username please.

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 Harry Beesley
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 4,287
Thanks: 907
Fixes: 181
Registered: 25-03-2015

Re: Email Account Reactivation

I'm afraid due to the length of time that has passed, we won't reactivate the account on mail only.

 

To be honest, the previous account being discussed should not have been reactivated either.

 

Gel wrote:
some may well return in future, & like to use their previous username

Even if someone opted to keep an email only account upon requesting their cancellation (As per the process) if they came back for broadband in future we wouldn't be able to add broadband back on to a historical mail only account and they would still have to sign up a new broadband account.

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 Harry Beesley
 Plusnet Help Team