Email Account Reactivation

[#1]

Hi all, is there any way I can reactivate an old plusnet email account, I changed broadband providers around a year ago and understand the account will have been binned but would would like to activate again if possible? Thanks

[#2]

As far as I'm aware after that length of time it isn't possible I'm afraid.

[#3]

Matthew, on assumption that no one else has taken up that username (which may not be allowed by PN anyway), what's wrong in allowing reactivation to original user?
Many consumers do chop & change their utility/ insurance companies now on a fairly routine basis, so though you'll be losing customers, following imminent price increase, some may well return in future, & like to use their previous username (Appreciate any IMAP folders will have been deleted, if they use that e mail method

[#4]

Yes Gel thats all I want, I understand I won't be able to retrieve old emails but would just like it re-instated. It was a fairly unusual username so doubt its been taken.

[#5]

It doesn't look like the account is fully destroyed yet, so that should be OK. We should be able to reactivate this and convert it to a Plusnet Mail only account for £1.06 per month.

If you're happy with this, I'd advise getting in touch with our Customer Options Team on the below details.

Telephone number:
0800 013 2632 (Selecting option 1, then option 2)

Opening Times:
08:00 - 20:00 Monday to Friday
09:00 - 19:00 Saturday
09:00 - 18:00 Sundays

Usually there's no call queue, but as it's a weekend, currently there is a 15 minute wait time.

Let us know if you have any further issues or questions.

[#6]

Thats great, thank you very much

[#7]

I called and unfortunately it was a 'no they couldn't do anything', very disappointed. 

[#8 · Accepted solution]

Sorry to hear that.

Mind if I give you a call to discuss this? Drop me a private message with the best contact number/time.

Thank you for your time on the phone @flodabay

I'm happy I've resolved this for you.

I've created this ticket on your account with what we've discussed.

[#9]

Thank you so much for sorting that out for, great customer service. 

[#10]

No problems, let me know if I can ever be of further help.

[#11]

Hi Gandalf,

I want to Reactivate an email too, can you help me out with this

I understand I won't be able to recover old emails just want the address to work again.

Lesley

[#12]

I'm struggling to find your account from your forum details.

Could you PM Me your username please.

[#13]

I'm afraid due to the length of time that has passed, we won't reactivate the account on mail only.

To be honest, the previous account being discussed should not have been reactivated either.

Gel wrote:
some may well return in future, & like to use their previous username

Even if someone opted to keep an email only account upon requesting their cancellation (As per the process) if they came back for broadband in future we wouldn't be able to add broadband back on to a historical mail only account and they would still have to sign up a new broadband account.