E-mails using Outlook App on mobile phone

[#1]

I've downloaded the latest Microsoft "Outlook" App onto my Motorola G7 phone, as I already have paid for and use Microsoft Office 365 / Outlook on my PC for e-mails.

However, when I try to set up the app on my phone, it doesn't work.

I was able to add a @btinternet email easily, just entered the e-mail address and the rest was automatic, no problems.

But when I try to add my Plusnet account, ****@^^^^^^.plus.com, I am forced to set it up manually.

So I choose IMAP, I then get a screen which requires my Display Name (I use my own name), Description (I use Home), IMAP Host name (imap.plus.net), Port (993), IMAP username (I use ^^^^^^+****), IMAP Password (my mailbox password),

SMTP Host Name (relay.plus.net), Port (587), SMTP Username (again, ^^^^^^+****), SMTP Password (my mailbox password).

The settings come from the Plusnet website.

All I get is - Log-in error, The connection to your email server timed out. Please check your email settings.

Can anyone help please, I can't be the only Plusnet customer using Outlook? Thank you

[#2]

That largely looks good, however on the IMAP server you have chosen the encrypted port but you do not report the chosen encryption method. It should be SSL/TLS.

You might find it easier to set this up without encryption first (port 143) and once working edit the settings to use encryption.

OL’s automatic set up tooling can make a hash of things. On Win10 I’ve seen situations where no matter what I did I could not set up the email account within OL. In the end I “sorted” the problem by using the “old fashioned” email configuration tool in control panel ... but I have no idea if similar is available on the phone platform.

There are a legion of issues with OL on android reported on the internet - try a Google search. Google and Microsoft are competitors so I do not expect them to play nicely together.

[#3 · Accepted solution]

All sorted now - outgoing port changed to 465 as per the attached.

Thank you

[#4]

That is odd.

Despite what that document states, 465 is deprecated and ought not to be used. Outlook does support STARTTLS.