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E mail.
31-05-2018 10:51 AM
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E mails are being downloaded to my computer on successive days up to 5 times. How can this be stopped ?
Re: E mail.
31-05-2018 12:12 PM
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Hi there,
I'm guessing your using an email client such as Outlook?
You can change settings easily to stop it from downloading from the server automatically.
I'd take a look through the info here: https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/
Re: E mail.
31-05-2018 1:39 PM
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Re: E mail.
31-05-2018 1:48 PM
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Re: E mail.
31-05-2018 1:55 PM
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Moderator's note:
Thread moved from Broadband to Email.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: E mail.
31-05-2018 2:49 PM - edited 31-05-2018 5:52 PM
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@ralli wrote:
E mails are being downloaded to my computer on successive days up to 5 times. How can this be stopped ?
Hi,
A warm welcome to the forums. May I clarify your description here...
What email client are you using?
How is it configured IMAP or POP3?
In what manner are emails being downloaded up to 5 times?
- Have you sought to delete them and they reappear?
- Were you on line or off line when you deleted them?
- Are you seeing N copies of the same email?
@adamwalker - I believe that there have been some reports of issues matching the above scenarios in recent times, IIRC the email accounts needed resetting - something to do with IMAP indexes? Does that ring any bells? Might it apply here?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: E mail.
31-05-2018 4:06 PM
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Re: E mail.
10-06-2018 3:20 PM
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Sorry for delay in replying. I am using Windows Live Mail connecting to Plusnet via POP. Problem continues.
Re: E mail.
10-06-2018 3:29 PM
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Sorry for delay in replying. I use Windows Live Mail via POP3. Repeats occur whether I have deleted them or not. This can happen for up to 3 days. Usually it is 1 or 2 repeats but it can be up to 5. I rarely am off line so all this happens on line
Re: E mail.
10-06-2018 3:32 PM
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The messages which down load several times ... have you moved them to a local folder ... and then they reappear in the inbox?
Or are you seeing N copies in the inbox?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: E mail.
10-06-2018 3:36 PM
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Thank you Townman. I have not moved them to a local folder. There are multiple copies in the Inbox.
Re: E mail.
10-06-2018 3:57 PM - edited 10-06-2018 4:01 PM
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IIRC getting the mailbox indexes on the server rebuilt might help. To do that you’ll need to log into webmail (for each mailbox) and compact the folders - again IIRC that can be found by right clicking each of the folder names on the left hand side.
Edit: this might help as well https://answers.microsoft.com/en-us/office/forum/office_2016-outlook/multiple-copies-of-emails-in-ou...
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: E mail.
10-06-2018 4:10 PM
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Townman.
I did not reply to you fully, I have got "leave messages on server" set
Re: E mail.
10-06-2018 4:47 PM
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IMAP is simpler / more predictable and if you want to back up email locally, there is nothing stopping you from copying emails to a local folder ... in fact using outlook you could automate that using an inbox message rule.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: E mail.
11-06-2018 3:49 PM
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Reply to Townman. Before trying the possible remedy you suggest I am wondering whether it would help if I connected to the mailboxes through IMAP rather than POP3.
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