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E-mail timeouts (2011-04-11)

RobDickson
Grafter
Posts: 633
Thanks: 2
Registered: 06-08-2007

E-mail timeouts (2011-04-11)

Has anybody else had problems sending and receiving e-mails this morning?
Things seem better now, but PlusNet's servers were not responding, or responding very slowly, earlier.
6 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: E-mail timeouts (2011-04-11)

We weren't doing any maintenance (Monday morning isn't the best time Smiley ) so not sure what happened there I'm afraid, other than this we've not had any reports of problems this morning. We'll keep an eye out though, and please let us know if it happens again.
RobDickson
Grafter
Posts: 633
Thanks: 2
Registered: 06-08-2007

Re: E-mail timeouts (2011-04-11)

Thanks. It's happening again now, except it's failing almost straight away, not waiting for a while before failing like before.
Edit: I think it's only affecting POP3.
RobDickson
Grafter
Posts: 633
Thanks: 2
Registered: 06-08-2007

Re: E-mail timeouts (2011-04-11)

Seems better again now.
Although you weren't doing any maintenance work, I see from the recent service update that you were testing a new spam filter. Maybe that's what caused the occasional problems.
Community Gaffer
Community Gaffer
Posts: 13,237
Thanks: 974
Fixes: 83
Registered: 04-04-2007

Re: E-mail timeouts (2011-04-11)

It's unlikely that it was anything to do with the spam filter work Rob as we actually stopped live traffic passing through the newly installed appliance last week. That was also a change to outbound and not inbound mail.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

RobDickson
Grafter
Posts: 633
Thanks: 2
Registered: 06-08-2007

Re: E-mail timeouts (2011-04-11)

Thanks for your replies.
Whatever was causing the problem earlier seems to have been fixed now.
Community Gaffer
Community Gaffer
Posts: 13,237
Thanks: 974
Fixes: 83
Registered: 04-04-2007

Re: E-mail timeouts (2011-04-11)

Glad to hear it! Smiley
Shout up if the problem rears it's head again...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵