E-mail from my ccgi to my Plusnet inbox being rejected
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Re: E-mail from my ccgi to my Plusnet inbox being rejected
05-11-2011 9:23 AM
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The problem still exists.
Re: E-mail from my ccgi to my Plusnet inbox being rejected
05-11-2011 10:04 AM
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Re: E-mail from my ccgi to my Plusnet inbox being rejected
07-11-2011 4:24 PM
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Bob Pullen
Plusnet Product Team
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Re: E-mail from my ccgi to my Plusnet inbox being rejected
07-11-2011 4:32 PM
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Re: E-mail from my ccgi to my Plusnet inbox being rejected
07-11-2011 4:42 PM
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I've fed the email content that was provided into Cloudmark but it's not being identified as spam. I think the problem is more to do with the reputation of the CGI servers themselves. This is one of the things we're currently looking to address...
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: E-mail from my ccgi to my Plusnet inbox being rejected
08-11-2011 3:44 PM
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The following message to <xxx@xxxxx.co.uk> was undeliverable.
The reason for the problem:
5.3.0 - Other mail system problem 552-'Spam Message Rejected '
Re: E-mail from my ccgi to my Plusnet inbox being rejected
10-11-2011 1:05 AM
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Re: E-mail from my ccgi to my Plusnet inbox being rejected
10-11-2011 10:12 AM
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Any progress?
Re: E-mail from my ccgi to my Plusnet inbox being rejected
11-11-2011 5:07 PM
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What I think we need to do is remove the Ironport boxes from the outbound path and send CGI mail directly to the Cloudmark devices. We should then be in a position to reset the reputation of the CGI servers and Cloudmark should prevent them getting as poor a reputation again.
This will help address the problem where email is sent via the CGI platform to a Plusnet-hosted email address and subsequently refused/bounced. It will not help much if the mail is being sent via the CGI servers is considered spam by the outbound Cloudmark appliances themselves.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: E-mail from my ccgi to my Plusnet inbox being rejected
28-11-2011 5:13 PM
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Quote from: Bob What I think we need to do is remove the Ironport boxes from the outbound path and send CGI mail directly to the Cloudmark devices. We should then be in a position to reset the reputation of the CGI servers and Cloudmark should prevent them getting as poor a reputation again.
Heads up folks that we're looking to complete this work tomorrow morning so keep your eyes peeled for any oddness. For any of you who've been having problems, I'd be interesting in hearing whether or not this helps..?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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