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E-mail from my ccgi to my Plusnet inbox being rejected

jtonline
Grafter
Posts: 58
Registered: 21-03-2008

E-mail from my ccgi to my Plusnet inbox being rejected

Hi.,
I have a Wordpress plug-in on my ccgi space that has been e-mailing a copy of the database to my Plusnet inbox each evening.  The attachment filename is in the syntax 'xxx_pn_blog_20111023_855.sql.gz' and the size is approx 3300kb
However, since the recent anti-spam migration, the e-mails are undeliverable - reason "5.3.0 - Other mail system problem 552-'Spam Message Rejected '".
I should be grateful for any help on how I can stop these particular e-mails being treated as spam.
24 REPLIES
Superuser
Superuser
Posts: 9,517
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: E-mail from my ccgi to my Plusnet inbox being rejected

I've just sent an email from a PHP application on Force9 ccgi and that got through to me. The route was
application -> localhost (web server) -> relay.pcl-ipout02.plus.net -> avasin13 (Cloudmark) -> inmx15.plus.net
So it looks like in your case the message content has probably been scored as spam. I suspect a copy of the message will be needed for training purposes.
David
Community Gaffer
Community Gaffer
Posts: 13,236
Thanks: 974
Fixes: 83
Registered: 04-04-2007

Re: E-mail from my ccgi to my Plusnet inbox being rejected

I've already noticed this when looking into another question asked by Jelv in the thread here. I'll report back once I've had the opportunity to discuss it with a few people...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

jtonline
Grafter
Posts: 58
Registered: 21-03-2008

Re: E-mail from my ccgi to my Plusnet inbox being rejected

Thanks Bob, I'll await your investigations.  As spraxyt suggests, perhaps it's the gzipped file type that this particular system doesn't like?
Superuser
Superuser
Posts: 9,517
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: E-mail from my ccgi to my Plusnet inbox being rejected

I've just sent an email with subject but no body text, one xxxx.gz and one dbname-description_yyyy-mm-dd.sql.gz file attached from Thunderbird on my PC to a different mailbox - no problems with this. These went through Cloudmark on the way out and again on the way in. Routing:
Thunderbird -> avasout02.plus.net -> avasin09 -> inmx03.plus.net
My sql.gz file was 269kB, much smaller than yours, and the other file only 6kB but Cloudmark was happy with them.
David
jtonline
Grafter
Posts: 58
Registered: 21-03-2008

Re: E-mail from my ccgi to my Plusnet inbox being rejected

Thanks for doing the tests Spraxyt.  Still not working for me though  Sad
Community Gaffer
Community Gaffer
Posts: 13,236
Thanks: 974
Fixes: 83
Registered: 04-04-2007

Re: E-mail from my ccgi to my Plusnet inbox being rejected

@jtonline, are you still having problems?
We think we've found your emails in the logs. If we're looking in the right place then the evidence suggests that the messages /were/ failing reputation checks but are now getting though unscathed?
If you are still having problems then are you able to change the destination mailbox to a non-Plusnet address and then send us a copy of one of the emails complete with headers? That way we can look into it further...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

jtonline
Grafter
Posts: 58
Registered: 21-03-2008

Re: E-mail from my ccgi to my Plusnet inbox being rejected

@Bob Pullen, yes, still got the problem.
The plugin e-mails haven't reached me since 23rd October.  I can back-up another way, albeit manually, so I'm not going to lose any sleep over it.
The next one is scheduled for 8pm tonight.  If that's rejected too I'll try and do as you suggest because it would be useful to get it working again the way it used to.
Thanks for your help thus far.
jtonline
Grafter
Posts: 58
Registered: 21-03-2008

Re: E-mail from my ccgi to my Plusnet inbox being rejected

@Bob Pullen, OK, the e-mail was rejected again and so I got the plugin to send the e-mail with database backup attached to a yahoo.co.uk address.
The message body reads:
 Attached to this email is
 jtonline_pn_blog_20111031_864.sql.gz
 Size:1858 kilobytes
The subject title is 'jtonline Database Backup'
Here is a copy of the message header:

From WordPress Mon Oct 31 19:46:32 2011
X-Apparently-To: <removed> via 212.82.111.166; Mon, 31 Oct 2011 19:46:42 +0000
Return-Path: <removed>
X-YahooFilteredBulk: 212.159.7.100
Received-SPF: none (domain of <removed> does not designate permitted sender hosts)
X-YMailISG: 4wKS41cWLDsOagzCD29c4PF.reJz8FM_HwB_ufnuYhC49mH9
sy1IJXSqu.FZ9INdYvZqPiaEpWdHaxR2GfJ9W.k3IV_gWlt3aG3N97meo4X_
v6oqJTNSDm3_8H928YStg.Fx_tsOCeJ7xStjRTE3Hvvd0ZHMxPehWcGu1irX
YwwDN9sr1RbRygmTyISbElngR_4N_E6Up8RQ.FCQ6rkSsjas3W0PTfXw.jtu
aSWyPV3oQZ5c7W2xmELlKf3ZWlXzqMSSpotpoBH2wwJ5yM5_0FAm2MPZQgpP
UvEVXbqvugkAkkuEJuIS9SZleQo02.bB9lpflrCUBe6ab8RrmQXG903yusPB
U6cEvSF4t0PYevq6e8OZeGkDvY2zJ3Z4GN6hf13ai8fDJrWAQU6oGBHhqdaO
vaYBegAO6anUheCLWSucU1PSOZTuDFWs1CQSXnB3PemVyTCJBhNjk6i2OO.g
z_Iszqfe8dgsFKJRV2L8HQi1xVddzLZT7xdz2zNf11GsvA1x_7ccbXe2CnAV
g3JmZhWcTfYMuA8zrlQzNiLCgxVOO0xadS8quk6uqSRp3KJ2eT1WNu_qg3.q
HTKAImZkTyPnC4hfGBxDuVKqATQ8BjgBG8KJ8WS85Qoeyql.sbXIQtOy3KHg
33_kshen9DvcEuG3DRNkvsOsyqM.tKotZ1zzPzIjoWzHki1FgyuZ6P0XfhuJ
Muq868n0epJ7oHg190EQP.roqtBU3zuq2x.yjETnFuqvjmIP6XCfQY85QVoL
xRe64rN6ey7QijGinpAwsVfLpqsWtAkZc7oURgypirAItghdMmwiVQzai3qR
fiCM90n4vkjSowUyhOdVI8hlRPU-
X-Originating-IP: [removed]
Authentication-Results: mta1041.mail.ird.yahoo.com  from=<removed>; domainkeys=neutral (no sig);  from=<removed>; dkim=neutral (no sig)
Received: from 127.0.0.1  (EHLO relay.pcl-ipout02.plus.net) (212.159.7.100)
 by mta1041.mail.ird.yahoo.com with SMTP; Mon, 31 Oct 2011 19:46:41 +0000
Received: from unknown (HELO localhost) ([212.159.7.199])
 by relay.pcl-ipout02.plus.net with ESMTP; 31 Oct 2011 19:46:33 +0000
Received: from jtonline by localhost with local (Exim 4.69)
(envelope-from <removed>)
id 1RKxoW-0005kZ-Tb
for <removed>; Mon, 31 Oct 2011 19:46:33 +0000
To: <removed>
Subject: jtonline Database Backup
Date: Mon, 31 Oct 2011 19:46:32 +0000
From: WordPress <removed>
Message-ID: <f2de237f8adcffa0e02a5020907165b4@<removed>>
X-Priority: 3
X-Mailer: PHPMailer (phpmailer.sourceforge.net) [version 2.0.4]
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="b1_f2de237f8adcffa0e02a5020907165b4"
Content-Length: 2570747

Let me know if you need a copy of the gzipped sql file attachment, and if so, how I should get it to you.
Yahoo put the mail into my spam folder, but it did get delivered.
Regards,
Jules.
TexSolutions
Newbie
Posts: 9
Registered: 16-03-2010

Re: E-mail from my ccgi to my Plusnet inbox being rejected

First time I have posted, so I hope I get the format right.
I have trawled through all the posts and can find many similar issues, but nothing that appears to be the same as ours.
We run 20 or so web systems through different accounts on PN to manage and administer sports associations.  These are all running php/MySQL on the ccgi platform. As part of this, the systems automatically send out reminders to members to do certain things, typically to enter availability to be considered to umpire/referee on certain dates.
In some circumstances the emails are copied to the treasurer or secretary using (for example) secretary@domainname which is set as a redirect through the account.
For about the last 10 days, pretty much all of these messages to the PN email accounts are being rejected and the notification of rejection is being sent to the postmaster.
The vast majority have this error ...
5.3.0 - Other mail system problem 552-'Spam Message Rejected '
The detail shows ...
Reporting-MTA: dns; relay.pcl-ipout01.plus.net
Final-Recipient: rfc822;<deleted>
Action: failed
Status: 5.0.0 (permanent failure)
Remote-MTA: dns; [212.159.8.200]
Diagnostic-Code: smtp; 5.3.0 - Other mail system problem 552-'Spam Message Rejected ' (delivery attempts: 0)

What do we need to do to get the new anti-spam to allow ALL emails that originate from the web system (ccgi)?
jim:green email address removed mod:end
Community Gaffer
Community Gaffer
Posts: 13,236
Thanks: 974
Fixes: 83
Registered: 04-04-2007

Re: E-mail from my ccgi to my Plusnet inbox being rejected

@TexSolutions, can you change the destination email address to a third-party mailbox and then provide me with the headers/content from one of these messages? That way I can try and find out what's happening.
Jules, can you PM me with the specific email address your messages are being sent from/to?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: E-mail from my ccgi to my Plusnet inbox being rejected

I have moved the post from Tex Solutions to the hidden forums as it contains a lot of email addresses which will be picked up by scammers
jtonline
Grafter
Posts: 58
Registered: 21-03-2008

Re: E-mail from my ccgi to my Plusnet inbox being rejected

Quote from: Bob

... Jules, can you PM me with the specific email address your messages are being sent from/to?

PM sent.
Community Gaffer
Community Gaffer
Posts: 13,236
Thanks: 974
Fixes: 83
Registered: 04-04-2007

Re: E-mail from my ccgi to my Plusnet inbox being rejected

Thanks Jules, just seen it.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

jtonline
Grafter
Posts: 58
Registered: 21-03-2008

Re: E-mail from my ccgi to my Plusnet inbox being rejected

Tonight's scheduled e-mail was delivered OK  Smiley