cancel
Showing results for 
Search instead for 
Did you mean: 

Doubled up emails from Plusnet

FIXED
harrym1byt
Rising Star
Posts: 266
Thanks: 17
Registered: ‎15-10-2016

Doubled up emails from Plusnet

Strange thing, I always get two emails to the same email account address (my usual + one to postmaster), when ever anything is sent from Plusnet. This includes from the Community, bills, support and etc..

Is this normal?

 

 

 

 

1 REPLY 1
Townman
Superuser
Superuser
Posts: 17,689
Thanks: 7,370
Fixes: 71
Registered: ‎22-08-2007

Re: Doubled up emails from Plusnet

Fix
Such communications are sent to the contact address and postmaster.

If the contact address is the default mailbox (which has the alias postmaster) you will see the same email twice in the same mailbox.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.