Doubled up emails from Plusnet

harrym1byt · ‎15-10-2016

Strange thing, I always get two emails to the same email account address (my usual + one to postmaster), when ever anything is sent from Plusnet. This includes from the Community, bills, support and etc..

Is this normal?

Townman · ‎22-08-2007

Such communications are sent to the contact address and postmaster.

If the contact address is the default mailbox (which has the alias postmaster) you will see the same email twice in the same mailbox.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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