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Domain Down

FIXED
Taxisnooker
Hooked
Posts: 6
Registered: ‎01-01-2020

Domain Down

I have lost all content from my website with the Domain i have had with freenetname/madasafish since 1999. I can still view it in my webspace but its not updateable there. Is there a server problem? My email with my domain prefix is also down.

9 REPLIES 9
MisterW
Superuser
Superuser
Posts: 10,599
Thanks: 3,095
Fixes: 229
Registered: ‎30-07-2007

Re: Domain Down

Has your domain expired ? Check on who is. 

Theres a problem that Freenetname/ madasafish domains are no longer automatically renewed. If it has expired , you need to request it is renewed. That can be done via this forum

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Taxisnooker
Hooked
Posts: 6
Registered: ‎01-01-2020

Re: Domain Down

Ive checked and it is suspended. Can this be fixed.

MisterW
Superuser
Superuser
Posts: 10,599
Thanks: 3,095
Fixes: 229
Registered: ‎30-07-2007

Re: Domain Down

You'll need a Plusnet staff member to renew it, I'm sure one will spot this thread and be along shortly...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Taxisnooker
Hooked
Posts: 6
Registered: ‎01-01-2020

Re: Domain Down

For the 20 years i have had this Domain, ive never had to renew it.

MisterW
Superuser
Superuser
Posts: 10,599
Thanks: 3,095
Fixes: 229
Registered: ‎30-07-2007

Re: Domain Down

Yes, it's a fairly recent issue. Not sure exactly when it changed but the system doesnt auto renew anymore.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Taxisnooker
Hooked
Posts: 6
Registered: ‎01-01-2020

Re: Domain Down

Where do i ask to get help for this issue. No one seems to be available here.

MisterW
Superuser
Superuser
Posts: 10,599
Thanks: 3,095
Fixes: 229
Registered: ‎30-07-2007

Re: Domain Down

Fix

I've escalated this to try and get more visibility from the Help team

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

dvorak
Moderator
Moderator
Posts: 27,879
Thanks: 5,879
Fixes: 1,408
Registered: ‎11-01-2008

Re: Domain Down


Moderators Note


This topic has been moved from Tech Help to email

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 23,726
Thanks: 8,505
Fixes: 1,387
Registered: ‎21-04-2017

Re: Domain Down

Hi @Taxisnooker I'm sorry to see your domain has expired, we've renewed your domain now for a further year. Let us know if there's anything else you'd need help with or if you want us to renew your domain again next year.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team