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Domain Down

FIXED
Taxisnooker
Dabbler
Posts: 10
Registered: ‎01-01-2020

Domain Down

I have lost all content from my website with the Domain i have had with freenetname/madasafish since 1999. I can still view it in my webspace but its not updateable there. Is there a server problem? My email with my domain prefix is also down.

9 REPLIES 9
MisterW
Superuser
Superuser
Posts: 15,255
Thanks: 5,846
Fixes: 416
Registered: ‎30-07-2007

Re: Domain Down

Has your domain expired ? Check on who is. 

Theres a problem that Freenetname/ madasafish domains are no longer automatically renewed. If it has expired , you need to request it is renewed. That can be done via this forum

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Taxisnooker
Dabbler
Posts: 10
Registered: ‎01-01-2020

Re: Domain Down

Ive checked and it is suspended. Can this be fixed.

MisterW
Superuser
Superuser
Posts: 15,255
Thanks: 5,846
Fixes: 416
Registered: ‎30-07-2007

Re: Domain Down

You'll need a Plusnet staff member to renew it, I'm sure one will spot this thread and be along shortly...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Taxisnooker
Dabbler
Posts: 10
Registered: ‎01-01-2020

Re: Domain Down

For the 20 years i have had this Domain, ive never had to renew it.

MisterW
Superuser
Superuser
Posts: 15,255
Thanks: 5,846
Fixes: 416
Registered: ‎30-07-2007

Re: Domain Down

Yes, it's a fairly recent issue. Not sure exactly when it changed but the system doesnt auto renew anymore.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Taxisnooker
Dabbler
Posts: 10
Registered: ‎01-01-2020

Re: Domain Down

Where do i ask to get help for this issue. No one seems to be available here.

MisterW
Superuser
Superuser
Posts: 15,255
Thanks: 5,846
Fixes: 416
Registered: ‎30-07-2007

Re: Domain Down

Fix

I've escalated this to try and get more visibility from the Help team

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

dvorak
Moderator
Moderator
Posts: 29,600
Thanks: 6,660
Fixes: 1,485
Registered: ‎11-01-2008

Re: Domain Down


Moderators Note


This topic has been moved from Tech Help to email

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Domain Down

Hi @Taxisnooker I'm sorry to see your domain has expired, we've renewed your domain now for a further year. Let us know if there's anything else you'd need help with or if you want us to renew your domain again next year.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet