Domain Down
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- Domain Down
01-01-2020 12:30 PM - edited 01-01-2020 12:31 PM
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I have lost all content from my website with the Domain i have had with freenetname/madasafish since 1999. I can still view it in my webspace but its not updateable there. Is there a server problem? My email with my domain prefix is also down.
Fixed! Go to the fix.
Re: Domain Down
01-01-2020 12:37 PM
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Has your domain expired ? Check on who is.
Theres a problem that Freenetname/ madasafish domains are no longer automatically renewed. If it has expired , you need to request it is renewed. That can be done via this forum
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Domain Down
01-01-2020 12:46 PM
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Ive checked and it is suspended. Can this be fixed.
Re: Domain Down
01-01-2020 12:48 PM
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You'll need a Plusnet staff member to renew it, I'm sure one will spot this thread and be along shortly...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Domain Down
01-01-2020 12:53 PM
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For the 20 years i have had this Domain, ive never had to renew it.
Re: Domain Down
01-01-2020 1:07 PM
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Yes, it's a fairly recent issue. Not sure exactly when it changed but the system doesnt auto renew anymore.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Domain Down
02-01-2020 6:33 AM
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Where do i ask to get help for this issue. No one seems to be available here.
02-01-2020 8:05 AM
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I've escalated this to try and get more visibility from the Help team
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Domain Down
02-01-2020 8:18 AM
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Moderators Note
This topic has been moved from Tech Help to email
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Domain Down
02-01-2020 10:28 AM
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Hi @Taxisnooker I'm sorry to see your domain has expired, we've renewed your domain now for a further year. Let us know if there's anything else you'd need help with or if you want us to renew your domain again next year.
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