Does Plusnet removed emails from Deleted Items after a period of time?
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- Re: Does Plusnet removed emails from Deleted Items...
23-11-2020 2:31 PM
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I have noticed recently that emails that I have deleted have been removed from the deleted items folder after about a week or so. This is not really a problem as I have deleted the items but before I usually had to clear down deleted items myself.
Fixed! Go to the fix.
Re: Does Plusnet removed emails from Deleted Items after a period of time?
23-11-2020 3:30 PM
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@Minxymoo Are you using webmail or a client? AFAIK, PN don't remove anything from the servers, unless the account has been unused for an extended period of time, and would advise you, via the 'contact' email address before doing so anyway.
Re: Does Plusnet removed emails from Deleted Items after a period of time?
25-11-2020 9:09 PM
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Re: Does Plusnet removed emails from Deleted Items after a period of time?
26-11-2020 9:24 AM
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Sorry for more questions: Are they different email addresses? Which version of Outlook? Is the laptop POP3 or IMAP?
Re: Does Plusnet removed emails from Deleted Items after a period of time?
26-11-2020 9:37 AM
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Re: Does Plusnet removed emails from Deleted Items after a period of time?
26-11-2020 9:46 AM
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OK. In that case, once you clear 'Deleted Items' on one device, I understand it will clear all.
@Townman - I'm out of ideas here.
Re: Does Plusnet removed emails from Deleted Items after a period of time?
26-11-2020 2:38 PM - edited 26-11-2020 2:43 PM
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It helps to clearly understand some basic concepts.
- With IMAP, email content is not "on the device" but always on the email server
- All IMAP connected devices see the same content as held on the server
- What is done to email "on one device" affects the content of the server storage and is thereby reflected in all devices' view of the mailbox
- Each device's view is updated when it reconnects to the server
- Different email clients manage the deleted items mailbox differently
- Only a client (device) can delete emails, be that an application on a phone, tablet, PC or by the use of the Webmail interface
In iOS (iPhone, iPad iMac etc) email account configuration settings there is an option to specify when to remove deleted items (from the server) in the ACCOUNT advanced settings, thus different rules may be applied to each account...
Outlook 2016/19 manages the deleted items folder management at an APPLICATION level, that is the setting is applied the same to the deleted items folder for ALL ACCOUNTS configured in Outlook, thus it is not possible to apply different rules to different accounts.
See File > Options > Advanced > Outlook Start & Exit > Empty Deleted Items Folder when exiting Outlook
Accessing the same mailbox using different clients (devices) which manage this functionality can cause confusion. It is best to configure all devices except one to leave deleted items untouched and then use the exception device to manage the purging of the deleted items folder. Personally I leave Outlook not emptying the trash bins and configure the trash clearance rules on an account by account basis on ONE OF the three iOS devices which all access my mailboxes.
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Re: Does Plusnet removed emails from Deleted Items after a period of time?
29-11-2020 5:09 PM
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Re: Does Plusnet removed emails from Deleted Items after a period of time?
29-11-2020 5:32 PM
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Thanks for your post @Minxymoo
Are you using IMAP or POP3 on your devices? Also if you log into webmail.plus.net, are the deleted items there?
Re: Does Plusnet removed emails from Deleted Items after a period of time?
29-11-2020 5:50 PM
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Re: Does Plusnet removed emails from Deleted Items after a period of time?
29-11-2020 6:38 PM
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Thanks for getting back to us @Minxymoo
It could be worth posting up screenshots of the mailbox settings you're using on your devices (redacting account specific information though) and we'll see if we can spot anything not quite right.
Re: Does Plusnet removed emails from Deleted Items after a period of time?
06-12-2020 3:54 PM
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Sorry for the delay in responding, but I decided to change my Plusnet password last weekend to see if that would solve the issue but today more emails have disappeared form my deleted items without any action by my. So here are my settings screen shots as requested.
First iOS 14
Next macOS Catalina Mail
Lastly Outlook 2016 for Mac
Re: Does Plusnet removed emails from Deleted Items after a period of time?
07-12-2020 10:26 AM
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Re: Does Plusnet removed emails from Deleted Items after a period of time?
07-12-2020 10:30 AM
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Re: Does Plusnet removed emails from Deleted Items after a period of time?
08-12-2020 6:35 PM
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