Does Plusnet automatically empty deleted/trash folder?
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Does Plusnet automatically empty deleted/trash folder?
28-07-2020 6:23 PM
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Hi
I understand that it's not great practice to expect that an email in the deleted folder will be retained but in the past my deleted folder only emptied when I manually did it. It now seems to empty itself automatically and keeps deleted emails to about a week ago. Has this changed? If so what are the parameters for this? Can they be altered anywhere? I'm using IMAP.
Occasionally I realise that I've deleted an email that I shouldn't have and go back to the deleted folder to recover it.
Cheers,
Tom
Re: Does Plusnet automatically empty deleted/trash folder?
29-07-2020 9:07 AM
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A warm welcome to the forums.
No the mail service does not do anything automatically but some email clients do. Have you introduced a new IMAP client to the mail box? What email clients do you use to access the mailbox?
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Re: Does Plusnet automatically empty deleted/trash folder?
29-07-2020 10:17 AM
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Thanks for reply.
I use Outlook on desktop and Aqua Mail on mobile devices. I've not changed anything recently but my laptop was updated to newer Outlook a few months ago and to be honest I'm not sure when this started happening. I've checked the settings and cannot see anything obvious. Any tips?
Cheers
Tom
Re: Does Plusnet automatically empty deleted/trash folder?
29-07-2020 3:24 PM - edited 29-07-2020 3:26 PM
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Hi Tom,
So you are confident that none of the devices has "Remove deleted items after XX days" or "Empty trash on exit" enabled? I was surprised to find my trash folder were tidier than I expected ... and found that my iPhone defaulted to erase after one week.
Clutching at straws here, might Outlook have been configured to archive deleted mail items?
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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