Disappear and reappearing e-mails
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Disappear and reappearing e-mails
20-10-2020 5:10 AM
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Morning, can someone please assist - my e-mails on my Samsung S9 Galaxy keep disappearing and re-appearing, is there a solution, please
Re: Disappear and reappearing e-mails
20-10-2020 7:47 AM
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Moderators Note
This topic has been moved from Mobile to Email
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Re: Disappear and reappearing e-mails
20-10-2020 2:29 PM
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Would I be correct in guessing that this is an IMAP connection to the mail server?
If yes, this happens from time to time when the CLIENT gets confused about its sync state with the IMAP server - it just rebuilds the local email store.
I see this occasionally on my iPhone with an outlook.com mailbox. Generally this is not more than a minor inconvenience.
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Re: Disappear and reappearing e-mails
20-10-2020 6:43 PM
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Hi, really appreciate you getting back to me, this matter never did what it does until recently and it happens all the time now, really frustrating when i'm reading my e-mails and then they just disappear, any ideas for a solution?
Re: Disappear and reappearing e-mails
20-10-2020 6:52 PM - edited 20-10-2020 7:04 PM
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You could try deleting the email account on the android and reconfigure it.
Also check for updates to the application.
Just to be clear, in your original post you said disappear and reappear. In the last post you said disappeared whilst reading. I read the original post as inferring the SAME email - that could be a dangerous presumption!!
An email disappearing and the same email reappearing sounds typical of IMAP sync issues, where the clinet gets confused about which emails it has sync'd so it redoes the whole lot again, and again, and again.
However, an email disappearing whilst being read sounds more like there is another device looking at the same mailbox using POP3, but not configured to leave mail on the server.
Accessing email from several devices, not all of them being configured as IMAP, is asking for trouble and chaos.
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Disappear and reappearing e-mails
21-10-2020 2:45 PM
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Hi,
You're 100% correct that it's a IMAP set up, all my devises are set up this way, is there another app that I could use instead?
Re: Disappear and reappearing e-mails
21-10-2020 4:35 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Disappear and reappearing e-mails
21-10-2020 6:33 PM
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Very much appreciated, thank you
Re: Disappear and reappearing e-mails
22-10-2020 8:58 AM
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Morning, would you know what the incoming and outgoings settings are so that I can check, please?
Re: Disappear and reappearing e-mails
22-10-2020 9:23 AM
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Have a look here:https://www.plus.net/help/email-guides/
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