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Delivery failure 552 when replying to an email....

Routefinder
Grafter
Posts: 382
Thanks: 1
Registered: 01-08-2007

Delivery failure 552 when replying to an email....

Hi All

 

I did a search about this and I was getting similar undeliverable responses to this I found on another thread here.

 

SMTP error from remote mail server after end of data:
host relay.plus.net [212.159.9.107]: 552 z4jzefzg2sD7bz4k0eAR2M message rejected due to spam or virus. If you believe this is in error please login to your portal or contact your ISP support team.

By a process of elimination I found that that by removing a clickable hyperlink of the senders email in my reply and making it plain text my reply to them went through AOK.

It is a small business I am in comms with and the signature includes clickable links to two other related businesses/websites they run.  The one with the issue is not the one in the email address.

So it appears that for whatever reason the PN outgoing servers are filtering but I cannot work out what it is about that URL that is the issue.  FWIW I was in comms with them earlier in this year and there was no issue with the delivery at that time!

 

TIA for any insight that I can tell them as to why that URL is an issue.  More than happy to PM a CSC the URL in question

 

Smiley

4 REPLIES
Superuser
Superuser
Posts: 12,593
Thanks: 3,870
Fixes: 25
Registered: 22-08-2007

Re: Delivery failure 552 when replying to an email....

Sight of the URL (post it here) would be helpful.  There have been a number of false positives recently.

Routefinder
Grafter
Posts: 382
Thanks: 1
Registered: 01-08-2007

Re: Delivery failure 552 when replying to an email....

Here is the URL

 

https://yoursourcetoday.com/

 

 

Browni
Aspiring Hero
Posts: 2,281
Thanks: 775
Fixes: 45
Registered: 02-03-2016

Re: Delivery failure 552 when replying to an email....

Can confirm that URL within in an email gets bounced from Plusnet but not from 1and1 (cc arrived without issue.)

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es)
failed:

postmaster@xxxxxxxx.plus.com:
SMTP error from remote server for TEXT command, host: mx.avasin.plus.net (212.159.8.200) reason: 552 Spam Message Rejected

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Routefinder
Grafter
Posts: 382
Thanks: 1
Registered: 01-08-2007

Re: Delivery failure 552 when replying to an email....

I have just re-replied leaving the above hyperlink 'live' i.e. not changed to plain text

 

I get this text in a System Administrator response email within seconds of sending it:- 

Your message did not reach some or all of the intended recipients.

 

      Subject:    RE: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

      Sent: 08/04/2018 11:11 PM

 

The following recipient(s) cannot be reached:

 

      'Xxxxxxxx Xxxxxxxx' on 08/04/2018 11:11 PM

            552 5IW8fnsTkUVt65IW9fWC7O message rejected due to spam or virus. If you believe this is in error please login to your portal or contact your ISP support team.

 

 

I have X'ed out the personal info.

 

Hope that helps

 

As I say above URL shown is not part of the email return address but hyperlinked text in the signature of the sender I am replying to.

 

PS Sorry if I caused any confusion with my OP because I copied the error message from the other thread ~ I had deleted the previous sys admin responses Angel