cancel
Showing results for 
Search instead for 
Did you mean: 

Deleting imap email from server...?

FIXED
TeeGee
Seasoned Pro
Posts: 597
Thanks: 309
Fixes: 1
Registered: ‎24-02-2009

Deleting imap email from server...?

My wife uses an iPad for her emails (imap) but deleting them does not seem to delete from the PN server.

We have received a 75% warning and need to selectively delete. Logically this should be possible via webmail but repeatedly trying to get Webmail to work on a desktop PC seems to be Einstein's definition of insanity !!

There must surely be a simple way to do it ?

 

 

8 REPLIES 8
MisterW
Superuser
Superuser
Posts: 14,727
Thanks: 5,508
Fixes: 393
Registered: ‎30-07-2007

Re: Deleting imap email from server...?

Fix

By default , an IMAP. Clinet will move items to the 'deleted' folder. To remove them, you need to empty the deleted folder

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

TeeGee
Seasoned Pro
Posts: 597
Thanks: 309
Fixes: 1
Registered: ‎24-02-2009

Re: Deleting imap email from server...?

Fairly certain this "double delete" is doing it now.

She loves her ipad but not my thing! Obvious really.

Many thanks 

TG

MisterW
Superuser
Superuser
Posts: 14,727
Thanks: 5,508
Fixes: 393
Registered: ‎30-07-2007

Re: Deleting imap email from server...?

There's,an option on most clients e.g Thunderbird to do an immediate delete by holding the Control key when deleteing, thus avoiding the move to deleted.

Whether a,similar option exists on the ipad client and how you do it I've no idea I'm afraid.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

RPMozley
Pro
Posts: 1,339
Thanks: 83
Fixes: 13
Registered: ‎04-11-2011

Re: Deleting imap email from server...?

There are advanced options available for when to remove items from the “trash” folder for a mail account.
Either:
Never
A day old
A week old
A month old
That's RPM to you!!
Townman
Superuser
Superuser
Posts: 23,017
Thanks: 9,605
Fixes: 160
Registered: ‎22-08-2007

Re: Deleting imap email from server...?

That’s a bit of a moot point. Plusnet house keeping removes everything deleted (moved to the trash folder) more than 8 days ago, every week.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

TeeGee
Seasoned Pro
Posts: 597
Thanks: 309
Fixes: 1
Registered: ‎24-02-2009

Re: Deleting imap email from server...?

You would be surprised at how few options there are on an ageing iPad !

RPMozley
Pro
Posts: 1,339
Thanks: 83
Fixes: 13
Registered: ‎04-11-2011

Re: Deleting imap email from server...?

What version of iOS is it stuck on?
That's RPM to you!!
Townman
Superuser
Superuser
Posts: 23,017
Thanks: 9,605
Fixes: 160
Registered: ‎22-08-2007

Re: Deleting imap email from server...?

No version of iOS email has options to...

  • Do immediate delete
  • Choose the sort order

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.