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Deleted emails keep coming back
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- Deleted emails keep coming back
Deleted emails keep coming back
21-03-2016 2:54 PM
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On my iPad when I delete emails they return a day later and emails deleted as far back as February. Any ideas why this would be.
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Re: Deleted emails keep coming back
21-03-2016 2:58 PM
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When you're deleting the emails on your iPad, have you checked if this is actually deleting them from our server. Try logging in to webmail at https://webmail.plus.net/ and check if the emails remain here when you delete them from your iPad.
If they are remaining on webmail, it's likely your iPad is re-syncing and retrieving the emails you've already 'deleted' previously.
If they are remaining on webmail, it's likely your iPad is re-syncing and retrieving the emails you've already 'deleted' previously.
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Re: Deleted emails keep coming back
21-03-2016 4:03 PM
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Are you using POP3 or IMAP to retrieve the emails on the iPad?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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Re: Deleted emails keep coming back
21-03-2016 5:54 PM
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The emails do not appear in the Deleted Box on the Server. I don't really understand the second sentence.
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Re: Deleted emails keep coming back
21-03-2016 5:56 PM
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I am using IMAP to retrieve emails.
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Re: Deleted emails keep coming back
22-03-2016 11:48 AM
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I omitted to say that the recovered emails do not appear in the Webmail Inbox.
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Re: Deleted emails keep coming back
22-03-2016 12:06 PM
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What action do you have configured for when emails are deleted? The normal action would be to move it to the Trash folder.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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Re: Deleted emails keep coming back
22-03-2016 4:14 PM
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On my iPad it is configured to go to the Trash Folder. There are 2 options, "On My iPad Trash" or "On the Server Trash". I have now picked the Trash Folder on the Server and deleted a couple of emails. These now show up in Web Mail. I will try shutting down the mail on the iPad and see if it recovers them.
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