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Deleted emails keep coming back

JamieN
Newbie
Posts: 5
Registered: 21-03-2016

Deleted emails keep coming back

On my iPad when I delete emails they return a day later and emails deleted as far back as February. Any ideas why this would be.
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,148
Thanks: 827
Fixes: 173
Registered: 25-03-2015

Re: Deleted emails keep coming back

When you're deleting the emails on your iPad, have you checked if this is actually deleting them from our server. Try logging in to webmail at https://webmail.plus.net/ and check if the emails remain here when you delete them from your iPad.
If they are remaining on webmail, it's likely your iPad is re-syncing and retrieving the emails you've already 'deleted' previously.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Community Veteran
Posts: 26,656
Thanks: 883
Fixes: 10
Registered: 10-04-2007

Re: Deleted emails keep coming back

Are you using POP3 or IMAP to retrieve the emails on the iPad?
jelv (a.k.a Spoon Whittler)
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JamieN
Newbie
Posts: 5
Registered: 21-03-2016

Re: Deleted emails keep coming back

The emails do not appear in the Deleted Box on the Server. I don't really understand the second sentence.
JamieN
Newbie
Posts: 5
Registered: 21-03-2016

Re: Deleted emails keep coming back

I am using IMAP to retrieve emails.
JamieN
Newbie
Posts: 5
Registered: 21-03-2016

Re: Deleted emails keep coming back

I omitted to say that the recovered emails do not appear in the Webmail Inbox.
Community Veteran
Posts: 26,656
Thanks: 883
Fixes: 10
Registered: 10-04-2007

Re: Deleted emails keep coming back

What action do you have configured for when emails are deleted? The normal action would be to move it to the Trash folder.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
JamieN
Newbie
Posts: 5
Registered: 21-03-2016

Re: Deleted emails keep coming back

On my iPad it is configured to go to the Trash Folder. There are 2 options,  "On My iPad Trash" or "On the Server Trash". I have now picked the Trash Folder on the Server and deleted a couple of emails. These now show up in Web Mail. I will try shutting down the mail on the iPad and see if it recovers them.