Deleted Emails keep coming back
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Deleted Emails keep coming back
- « Previous
- Next »
Re: Deleted Emails keep coming back
05-09-2018 12:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
IMAP works with flags which reflect the state of a message, one of which is \Deleted. It has always been the case that a "deleted" message has that flag set but doesn't get physically deleted until the mailbox is expunged (compacted). Even one moved to the Trash/Deleted folder is actually copied, then its \Deleted flag should be set on the Inbox original..
It is up to client programs (which includes webmail) whether "deleted" messages are listed, or not. Some appear not to list them, particularly if they have managed the deletion themselves, but list with strike-through if deletion was by an independent client. This client-specific behaviour can give a confusing view of what is actually happening.
For deleted emails to come back requires that the \Deleted flag is set, then unset again. That is physically possible - I've done it myself using basic IMAP commands in telnet. However changes I made using telnet stayed changed. Client email programs shouldn't be doing that sort of thing, but it looks like they are. But how and why is presently unknown.
Plusnet continue to look into this and are working on possible remedies, though little of this appears in public. For a while the billing engine release has restricted changes but I hope progress can now be made again. But please don't expect an "overnight" fix.
Re: Deleted Emails keep coming back
05-09-2018 11:08 AM - edited 05-09-2018 11:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This is not likely to a Plusnet email server issue, but rather one of how YOUR email client decides to handle the deletions of emails. Different programs do it differently...
- Some just mark the email as deleted and leave them where they are greyed out, possibly with strike through (such changes might need to be synch'd with the server)
- Some do what seems sensible and AUTOMATICALLY move deleted items to the IMAP deleted folder
- Others mark them and later move them to the deleted folder UPON some other event happening
- Some programs will empty the deleted items folder on exit, others leave it to the user to explicitly empty the folder
In respect of MS Office Outlook check out the account settings (advanced) for these two settings...
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Deleted Emails keep coming back
09-09-2018 9:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hmmm. I can no longer access the settings for accounts in Outlook. I think somehow the Windows 10 email client account settings have intertwined with Outlook making it so nothing happens when you click settings within Outlook (2010). Maybe this explains why the settings have changed!?
- « Previous
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Deleted Emails keep coming back