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Delays to email coming from PHP on Hostopia

decomplexity
Rising Star
Posts: 493
Thanks: 26
Registered: ‎30-07-2007

Delays to email coming from PHP on Hostopia

This Tuesday 10th evening, emails from my PHP mail scripts running on Hostopia CGI have suddenly stopped flowing.
Normally they come over to PN within 30 secs or so.
Other incoming mail is unaffected.
Anyone else have this problem?
Zen from May 17. PN Business account from 2004 - 2017
66 REPLIES
pwatson
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Registered: ‎26-11-2012

Re: Delays to email coming from PHP on Hostopia

Do the email headers give any clues as to where the mail has been held up?
decomplexity
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Registered: ‎30-07-2007

Re: Delays to email coming from PHP on Hostopia

At present (23.00) no mail at all is being received.
I have generated emails from operational PHP CGI pages in a variety of my websites - and all have (currently) vanished.
This is a big £pain as it affects online ordering, Contact pages etc.
I am going to give it 30 mins and will then raise a ticket (which with luck will be picked up by 09.00 Wednesday).
Zen from May 17. PN Business account from 2004 - 2017
Superuser
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Re: Delays to email coming from PHP on Hostopia

20 minutes ago I tried sending an email from Hostopia ccgi to my Plusnet address (using sendmail) and to gmail (using SMTP). No sign of either so far.
David
andydg
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Re: Delays to email coming from PHP on Hostopia

Add my voice to this ... no emails received since yesterday from php scripted websites (both wordpress and self coded).
No sign of problems on service status ...
decomplexity
Rising Star
Posts: 493
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Registered: ‎30-07-2007

Re: Delays to email coming from PHP on Hostopia

My last received  Hostopia PHP email was at 13.11 Mon.
I raised a ticket last last (Tues) night, but since it now appears to affect more than just me, I will ring CS.
If it a general Hostopia problem, it will probably hit every PN customer with a non-trivial website (e.g. anything with a Contact page), and the real gotcha is that no-one will know there is a problem until senders start complaining 'didn't you get my email / online dinner booking /  online payment receipt (it probably affects PayPal PDT and possibly IPN emails as well) / ....
Zen from May 17. PN Business account from 2004 - 2017
andydg
Grafter
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Registered: ‎16-03-2010

Re: Delays to email coming from PHP on Hostopia

Maybe I should raise a ticket too..
Agree that it could be an issue for quite a few more people, I happen to check my weblogs which show I would have missed some orders yesterday - this problem does seem to go back to Monday.
Community Gaffer
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Posts: 13,582
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Registered: ‎04-04-2007

Re: Delays to email coming from PHP on Hostopia

Hi guys, I've replicated this issue and have reported the problem to Hostopia (ref: 3551405).
Apologies for the inconvenience.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

decomplexity
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Posts: 493
Thanks: 26
Registered: ‎30-07-2007

Re: Delays to email coming from PHP on Hostopia

PHP mail() from Hostopia started flowing again at around 18.00 (perhaps slightly earlier) today Wed 11th.
Keeping my fingers crossed that things are now OK.
Mail created between Monday p.m. and Wed p.m. appears not to have been queued and looks - whoops! - as if it has all vanished.
Tnx to Bob for giving Hostopia a big prod.
Zen from May 17. PN Business account from 2004 - 2017
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Re: Delays to email coming from PHP on Hostopia

Yep, they've kicked something at their side. I've asked for some detail around what went wrong and for clarification that the missing mail is indeed lost.
Shout up if you're still having problems.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Superuser
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Re: Delays to email coming from PHP on Hostopia

PHP mail (sendmail) was working last night, as others have reported. However SMTP mail (using phpmailer) still vanishes.
David
David
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Re: Delays to email coming from PHP on Hostopia

[me=Bob Pullen]goes off to test...[/me]
I'm trying to send a test message using a PHPList install and I'm getting forbidden errors in the logs:
Error sending email to [REDACTED] The following From address failed: [REDACTED] : MAIL not accepted from server,503,5.0.0 Polite people say HELO first SMTP server error: 5.0.0 Polite people say HELO first SMTP server error: 5.0.0 Polite people say HELO first 

I've asked Hostopia to take another look...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Gaffer
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Re: Delays to email coming from PHP on Hostopia

Hmm, not sure if the PHPList problem is related?
Trying a standalone script and mail is relayed via localhost without any problems:
SMTP -> FROM SERVER:220 web3c50.megawebservers.eu ESMTP Sendmail 8.13.6/8.12.6/SuSE Linux 0.6; Thu, 12 Mar 2015 13:24:50 GMT
SMTP -> FROM SERVER: 250-web3c50.megawebservers.eu Hello [REDACTED]@localhost [127.0.0.1], pleased to meet you 250-ENHANCEDSTATUSCODES 250-PIPELINING 250-8BITMIME 250-SIZE 250-DSN 250-ETRN 250-DELIVERBY 250 HELP
SMTP -> FROM SERVER:250 2.1.0 ... Sender ok
SMTP -> FROM SERVER:250 2.1.5 ... Recipient ok
SMTP -> FROM SERVER:354 Enter mail, end with "." on a line by itself
SMTP -> FROM SERVER:250 2.0.0 t2CDOonV014046 Message accepted for delivery
SMTP -> FROM SERVER:221 2.0.0 web3c50.megawebservers.eu closing connection
Message sent!

Received: from tpw09926dag03g.domain1.systemhost.net (10.9.202.26) by
tpw09926dag03h.domain1.systemhost.net (10.9.202.30) with Microsoft SMTP
Server (TLS) id 15.0.995.29 via Mailbox Transport; Thu, 12 Mar 2015 13:24:59
+0000
Received: from tpw09926dag07h.domain1.systemhost.net (10.9.202.46) by
tpw09926dag03g.domain1.systemhost.net (10.9.202.26) with Microsoft SMTP
Server (TLS) id 15.0.995.29; Thu, 12 Mar 2015 13:24:58 +0000
Received: from tpw09926dag07h.domain1.systemhost.net (10.9.202.46) by
tpw09926dag07h.domain1.systemhost.net (10.9.202.46) with Microsoft SMTP
Server (TLS) id 15.0.995.29; Thu, 12 Mar 2015 13:24:58 +0000
Received: from EVMHT64-UKRD.domain1.systemhost.net (10.36.3.101) by
tpw09926dag07h.domain1.systemhost.net (10.9.202.46) with Microsoft SMTP
Server (TLS) id 15.0.995.29 via Frontend Transport; Thu, 12 Mar 2015 13:24:58
+0000
Received: from smtpe1.intersmtp.com (10.187.98.13) by
EVMHT64-UKRD.domain1.systemhost.net (10.36.3.101) with Microsoft SMTP Server
(TLS) id 8.3.342.0; Thu, 12 Mar 2015 13:24:58 +0000
Received: from mailrelay1c50.megamailservers.eu (91.136.8.227) by
smtpe1.intersmtp.com (62.239.224.237) with Microsoft SMTP Server (TLS) id
14.3.181.6; Thu, 12 Mar 2015 13:24:47 +0000
Received: from web3c50.megawebservers.eu ([10.130.1.52]) by
mailrelay1c50.megamailservers.eu (8.13.6/8.13.1) with ESMTP id t2CDOoqR024440
for [REDACTED]; Thu, 12 Mar 2015 13:24:50 GMT
Received: from [REDACTED]@localhost
[127.0.0.1]) by web3c50.megawebservers.eu (8.13.6/8.12.6/SuSE Linux 0.6) with
ESMTP id t2CDOonV014046 for <[REDACTED]>; Thu, 12 Mar 2015 13:24:50 GMT
Date: Thu, 12 Mar 2015 13:24:50 +0000
To: Bob Pullen [REDACTED]
From: First Last [REDACTED]
Reply-To: First Last [REDACTED]
Subject: PHPMailer Test Subject via smtp, basic with no authentication
Message-ID: <9680c8c3062c13c7541009f874df593c@[REDACTED]>
X-Priority: 3
X-Mailer: PHPMailer 5.2.4 (http://code.google.com/a/apache-extras.org/p/phpmailer/)
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="b1_9680c8c3062c13c7541009f874df593c"
X-CSC: 0
X-CHA: v=1.1 cv=qu18X4DNOxAdp2Lc79AOHDqcO9Nk/YbPzWA2vvYj7S4= c=1 sm=1
a=HaEeKZPf7ugCE3OvexsA:9 a=wPNLvfGTeEIA:10 a=tb2IO-12xUcA:10
a=g3Dfg1pH_p0A:10 a=1FzqG5ILVBdwvA7Y_sMA:9 a=_W_S_7VecoQA:10
a=gthDbYETdgyTO83b9K8u4Q==:117
X-CTCH-Spam: Unknown
X-CTCH-RefID: str=0001.0A0B0204.550193A2.0194,ss=1,re=0.000,recu=0.000,reip=0.000,cl=1,cld=1,fgs=0
Return-Path: [REDACTED]
Received-SPF: Pass (RDW083A008ED64.bt.com: domain of [REDACTED]
designates 91.136.8.227 as permitted sender) receiver=RDW083A008ED64.bt.com;
client-ip=91.136.8.227; helo=mailrelay1c50.megamailservers.eu;
X-NAI-Spam-Report: 3 Rules triggered
*  0 -- EDT_SDHA_ADR_FRG
*  0 -- EDT_SDHA_DMN_FRG
*  0 -- RV5243
X-NAI-Spam-Version: 2.2.0.9309 : core <5243> : inlines <2406> : streams
<1404204> : uri <1878282>
X-MS-Exchange-Organization-SCL: 6
X-MS-Exchange-Organization-SenderIdResult: PASS
X-MS-Exchange-Organization-Network-Message-Id: bbb25d21-586f-4812-9043-08d22adf1247
X-MS-Exchange-Organization-AuthSource: EVMHT64-UKRD.domain1.systemhost.net
X-MS-Exchange-Organization-AuthAs: Anonymous

Are you able to provide any further info about what you think is still broken David?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Superuser
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Registered: ‎06-04-2007

Re: Delays to email coming from PHP on Hostopia

I was using my own phpmailer installation rather than the one built into phplist. At the end of the test script it says (eg) Message sent: date Thu, 12 Mar 2015 11:42:17 GMT but the sent message never arrives (at a Force9 or Gmail address). Unfortunately since we don't have mailboxes on Hostopia the bounce address (I use) is a Force9 account one and nothing gets to there either So I'm stuck for clues.
I note after being passed to mailrelay1c50.megamailservers.eu in your test onward relaying uses TLS (whereas the avasins currently don't), but presumably that shouldn't be significant?

Received: from mailrelay1c50.megamailservers.eu (91.136.8.227) by
smtpe1.intersmtp.com (62.239.224.237) with Microsoft SMTP Server (TLS) id
14.3.181.6; Thu, 12 Mar 2015 13:24:47 +0000
Received: from web3c50.megawebservers.eu ([10.130.1.52]) by
mailrelay1c50.megamailservers.eu (8.13.6/8.13.1) with ESMTP id t2CDOoqR024440
for [REDACTED]; Thu, 12 Mar 2015 13:24:50 GMT

David
David
Community Gaffer
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Re: Delays to email coming from PHP on Hostopia

Odd. I don't think TLS has anything to do with it. I've modified my script to send to a Force9 address and that email's arrived as well:
Return-path: <[REDACTED]>
Envelope-to: [REDACTED].force9.co.uk
Delivery-date: Thu, 12 Mar 2015 14:45:38 +0000
Received: from [212.159.9.108] (helo=avasin10.plus.net)
  by inmx16.plus.net with esmtp (PlusNet MXCore v2.00) id 1YW4Mk-00021J-Ol
  for [REDACTED].force9.co.uk; Thu, 12 Mar 2015 14:45:38 +0000
Received: from mailrelay1c50.megamailservers.eu ([91.136.8.227])
by avasin10.plus.net with Plusnet Cloudmark Gateway
id 2elc1q0044tuC0T01eleoG; Thu, 12 Mar 2015 14:45:38 +0000
X-CM-Score: 0.00
X-CNFS-Analysis: v=2.1 cv=SNzMVYfH c=1 sm=1 tr=0
a=3aT398u7Ko4WoiXFanXEpg==:117 a=3aT398u7Ko4WoiXFanXEpg==:17 a=0Bzu9jTXAAAA:8
a=rtPQLfweAAAA:8 a=emO1SXQWCLwA:10 a=HaEeKZPf7ugCE3OvexsA:9 a=wPNLvfGTeEIA:10
a=tb2IO-12xUcA:10 a=g3Dfg1pH_p0A:10 a=M96RL3sosHEA:10
a=1FzqG5ILVBdwvA7Y_sMA:9 a=_W_S_7VecoQA:10
Received: from web26c50.megawebservers.eu ([10.130.1.78])
by mailrelay1c50.megamailservers.eu (8.13.6/8.13.1) with ESMTP id t2CEjamj025847
for <[REDACTED].force9.co.uk>; Thu, 12 Mar 2015 14:45:36 GMT
Received: from [REDACTED]@localhost [127.0.0.1])
by web26c50.megawebservers.eu (8.13.6/8.12.6/SuSE Linux 0.6) with ESMTP id t2CEjawJ027624
for <[REDACTED].force9.co.uk>; Thu, 12 Mar 2015 14:45:36 GMT
Date: Thu, 12 Mar 2015 14:45:36 +0000
To: Bob Pullen <[REDACTED].force9.co.uk>
From: First Last <[REDACTED]>
Reply-To: First Last <[REDACTED]>
Message-ID: <0c328fe4cd99fbf3ca63a1a7921280f6@[REDACTED]>
X-Priority: 3
X-Mailer: PHPMailer 5.2.4 (http://code.google.com/a/apache-extras.org/p/phpmailer/)
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="b1_0c328fe4cd99fbf3ca63a1a7921280f6"
X-CSC: 0
X-CHA: v=1.1 cv=qu18X4DNOxAdp2Lc79AOHDqcO9Nk/YbPzWA2vvYj7S4= c=1 sm=1
a=HaEeKZPf7ugCE3OvexsA:9 a=wPNLvfGTeEIA:10 a=tb2IO-12xUcA:10
a=g3Dfg1pH_p0A:10 a=1FzqG5ILVBdwvA7Y_sMA:9 a=_W_S_7VecoQA:10
a=42s4RKYP7g9eB288l7kwjg==:117
X-CTCH-Spam: Unknown
X-CTCH-RefID: str=0001.0A0B0202.5501A690.010D,ss=1,re=0.000,recu=0.000,reip=0.000,cl=1,cld=1,fgs=0
X-PN-Virus-Filtered: by PlusNet MXCore (v5.00)
X-PN-Spam-Filtered: by PlusNet MXCore (v5.00)
Subject: PHPMailer Test Subject via smtp, basic with no authentication

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵