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Default mailbox - login failed

drlodge
Interested
Posts: 2
Registered: ‎29-05-2020

Default mailbox - login failed

I can't access the default mailbox, I'm trying to login to webmail using the account name only (not user+accountname) and the same password that I use to login to the plusnet portal. I get "login failed". Can anyone help or shed any light on whats going on here?

2 REPLIES 2
drlodge
Interested
Posts: 2
Registered: ‎29-05-2020

Re: Default mailbox - login failed

Fixed it - changed the password but to the same password, and its working again.

Townman
Superuser
Superuser
Posts: 20,171
Thanks: 8,221
Fixes: 104
Registered: ‎22-08-2007

Re: Default mailbox - login failed

Hi,

A warm welcome to the forums.

If you needed to change your password to log in, then is is highly likely that your email account has been compromised and the password changed by Plusnet Security to protect the reputation of the email server used by everyone.

 

Can you please change your password to something you have not used before.

If you have used this same email address / password elsewhere (Amazon, Ebay, Netflix ... etc.) you would be wise to change your account credentials there too.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.