Default mailbox - login failed

drlodge · ‎29-05-2020

I can't access the default mailbox, I'm trying to login to webmail using the account name only (not user+accountname) and the same password that I use to login to the plusnet portal. I get "login failed". Can anyone help or shed any light on whats going on here?

drlodge · ‎29-05-2020

Fixed it - changed the password but to the same password, and its working again.

Townman · ‎22-08-2007

Hi,

A warm welcome to the forums.

If you needed to change your password to log in, then is is highly likely that your email account has been compromised and the password changed by Plusnet Security to protect the reputation of the email server used by everyone.

Can you please change your password to something you have not used before.

If you have used this same email address / password elsewhere (Amazon, Ebay, Netflix ... etc.) you would be wise to change your account credentials there too.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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