Configuring email on 'HTC Desire S' mobile smartphone
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Configuring email on 'HTC Desire S' mobile smartphone
01-08-2011 4:23 PM
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I've just bought an 'HTC Desire S' smartphone on a Vodafone contract, and I'm having great difficulty setting up email on it. I'm sure I've entered the correct settings (POP3, Incoming: mail.plus.net, server port 110, Outgoing: relay.plus.net and server port 25).Emails send OK, but I can't receive anything. Has anyone any ideas please? Regards, Robin
Re: Configuring email on 'HTC Desire S' mobile smartphone
02-08-2011 2:22 AM
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If this is the case using IMAP rather than POP3 on both devices is probably the best approach for you.
Re: Configuring email on 'HTC Desire S' mobile smartphone
02-08-2011 6:13 AM
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Re: Configuring email on 'HTC Desire S' mobile smartphone
02-08-2011 10:58 AM
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This will be just username for the default mailbox (with password as used to login to the Member Centre), or username+mailboxname for an additional mailbox (password as set for that mailbox).
Re: Configuring email on 'HTC Desire S' mobile smartphone
02-08-2011 7:28 PM
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Thanks for the reply. I'm sure I'm using the correct username and password - in fact Plusnet tech help confirmed it. I am entering a username+mailboxname for an additional mailbox, but I only have the one password for the username, and not different ones for the additional mailboxes. Should I have individual passwords for each mailbox? Regards, Robin
Re: Configuring email on 'HTC Desire S' mobile smartphone
02-08-2011 7:54 PM
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Quote but I only have the one password for the username, and not different ones for the additional mailboxes.
Each mailbox has an individual password. You may have created them all with the same one however. You cna change the password for each mailbox in the 'Manage my Mail' setting on the portal https://portal.plus.net/my.html?action=myemail&s=1&redirected=yes&?membermenu=emailsettings and select 'manage my mail'. then select the mailboxes tab and alongside each mailbox there is an 'edit' option whcihj will allow you to change the password.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Configuring email on 'HTC Desire S' mobile smartphone
02-08-2011 7:58 PM
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Do you get an error message when your smartphone tries to collect mail?
Does it work if you select IMAP rather than POP3? That would require the incoming mail server set to imap.plus.net with port number 143 (it probably defaults to that port). The outgoing server settings don't change.
Re: Configuring email on 'HTC Desire S' mobile smartphone
02-08-2011 9:38 PM
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Hi sprxyt: No error messages when trying to collect mail. I tried deleting the existing account completely and entering IMAP data. That didn't work, so I deleted that account and re-tried POP data and bingo, it now seems to receive OK. I'm pretty sure I haven't now entered anything differently, but at least it's working. Thanks very much for your help. Regards, Robin
Re: Configuring email on 'HTC Desire S' mobile smartphone
03-08-2011 1:42 PM
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David
Re: Configuring email on 'HTC Desire S' mobile smartphone
03-08-2011 2:05 PM
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John
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