Change of username please
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- Change of username please
Change of username please
29-07-2013 2:55 PM
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It's just that my username contains my surname and initials, which is not a problem in itself, as long as I could set an additional email account that does not include the username, as us usual with most ISPs, something like additionalname@plus.net, or I could simply have the username changed to something that at least disguises my name.
I called support this morning and was told there was no way to change username, other than cancel and reapply. This seems daft, especially when the account is some time away from being activated. I am rather disappointed with my initial contacts with Plusnet, seeing as your customer service is supposed to be award winning!
I am hoping that someone else will see this at Plusnet and could make a change for me if I specify a different username.
Re: Change of username please
29-07-2013 3:11 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Change of username please
29-07-2013 3:23 PM
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A change of username would do me, but yes there is the advantage of transferable email independent of ISP. Pity that Plusnet email addresses are in the format that they are, even additional ones. This ought to be made clearer in the signup process than it is, at the point of entering a username.
dick:quote
Re: Change of username please
29-07-2013 3:35 PM
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The advantage of the PlusNet system is that you can have an unlimited number of mailboxes i.e anything_you_like@username.plus.net and don't have to worry about it already being taken and having to have ..1/2/3 etc after the name. That, of couse, assumes you have an acceptable username in the first place :(. I'm quite fortunate in that I have an unusual surname and that is my username so it's very convenient. I still have my own domain though, purely so that I'm not tied to any ISP.
Quote Pity that Plusnet email addresses are in the format that they are, even additional ones.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Change of username please
29-07-2013 4:13 PM
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You can pick up .me.uk's for like £3 from NameCheap -> http://www.namecheap.com/domains/extensions-tlds/cctld/me-uk.aspx
The other option you've got is to use another free email provider such as Gmail - You're not forced to use email provided by your ISP.
Thanks,
Matt
Re: Change of username please
29-07-2013 5:18 PM
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That or a domain seems to be the way to go, seeing as Plusnet can't/won't change a username.
But I was rather hoping someone from Plusnet might see this, and comment, or better, facilitate a change of username for me, especially given my account is not yet activated.
Thanks anyway.
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