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Cant send or receive emails using my freenetname domain

FIXED
Newbie
Posts: 2
Registered: ‎13-09-2019

Cant send or receive emails using my freenetname domain

Hi,

I'm a previous freenetname customer, then madasafish and now plusnet.

My emails have been working fine up until now.

My master mailbox works ok (user@freenetname.co.uk) to send and receive emails but my additional mailboxes which are the ones I use and are set to my domain no longer work. (alias@mydomain.co.uk)

when trying to send/receive an email with an additional mailbox I get this error message - 

Task 'alias@mydomain.co.uk - Sending' reported error ( 0x800CCC78 )  'Cannot send the message. Verify the email address in your account properties.  The server responded: 550 <alias@amydomain.co.uk> sender rejected - invalid domain (no MX or A record)'

When someone emails an additional mailbox it bounce straight back.

My domain name appears active / registered. 

I have spoken to customer support who have sent a message to the network team to have a look at this but would really appreciate it if someone could give me some advice to resolve the issue please.

Moderator's note by Mike (Mav): Post released from Spam Filter.
3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 8,109
Thanks: 980
Fixes: 397
Registered: ‎01-01-2012

Re: Cant send or receive emails using my freenetname domain

Fix

Thanks for getting in touch @AHurley.

I'm sorry to hear about the issues you've had.

From reviewing your account it appears the cause of this is that your domain has expired.

I've passed this to the relevant team for it to be renewed and we'll get that done as soon as possible.

Apologies for any inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Newbie
Posts: 2
Registered: ‎13-09-2019

Re: Cant send or receive emails using my freenetname domain

Hi Matthew,

Thank you for your help. my email are working again

Plusnet Help Team
Plusnet Help Team
Posts: 8,109
Thanks: 980
Fixes: 397
Registered: ‎01-01-2012

Re: Cant send or receive emails using my freenetname domain

Glad to hear it!

Let us know if you have any further issues

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team