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Cant Log into default mailbox in Webmail

AussieJim
Newbie
Posts: 3
Registered: ‎05-03-2023

Cant Log into default mailbox in Webmail

I cant log into my default mailbox today via Webmail, I did change my account password about 2 hours ago, but neither the new or old account password work. Oddly, I can still send & receive email on my mobile phone.

I can still log into my broadband account too.

 

Any thoughts ?

 

6 REPLIES 6
Townman
Superuser
Superuser
Posts: 23,003
Thanks: 9,591
Fixes: 160
Registered: ‎22-08-2007

Re: Cant Log into default mailbox in Webmail

Which "special" characters are in your password?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: Cant Log into default mailbox in Webmail

Is it happening on all browsers? Have you cleared cookies and cache?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
AussieJim
Newbie
Posts: 3
Registered: ‎05-03-2023

Re: Cant Log into default mailbox in Webmail

@Townman Just an exclamation mark.

AussieJim
Newbie
Posts: 3
Registered: ‎05-03-2023

Re: Cant Log into default mailbox in Webmail

@willcutforth Edge & Firefox. Even after a cookie & cache reset.

Townman
Superuser
Superuser
Posts: 23,003
Thanks: 9,591
Fixes: 160
Registered: ‎22-08-2007

Re: Cant Log into default mailbox in Webmail

 

The issue being present on different browsers points away from another issue which has been considered.

Attempting to log on in a private window would eliminate anything on your PC.  Are you using any add-ins on your browsers (add / cookie blockers)?

Can you log into the mailbox using Webmail basic (Squirrel Mail)?

Can you try changing the password again and use $, %  or * as the special character.

Grabbing at straws here!

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: Cant Log into default mailbox in Webmail

Yeah I think Webmail basic might be the next step just to see whats going on with that. Let us know if that works or not.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team