Cannot send email from android phone or Ipad Air2

[#1]

Evening all

Ive managed to add my plusnet email account to both my Samsung A3 phone and my ipad Air2 - whilst I can receive email I cannot send any

I've deleted and reinstalled the accounts with no effect.

Phone says that it requires authentication - when I enter my username and password it tells me that they are either not correct or that POP/IMAP are not set up on the phone.

Similar with the ipad - username/password are not correct.

I;m not particularly technical, so non techy language would be appreciated.

Cannot get any help from plusnet - they say they will not assist with devices.

Any suggestions much appreciated

Thanks

Lisa

[#2]

Hi Lisa,

It sounds like you need to setup SMTP Authentication as you're trying to send mail using Plusnet's SMTP server whilst connected to a non-Plusnet network (eg, your mobile phone provider)

Please see point (6) at https://www.plus.net/help/archive/email/android-setup/ This gives the general idea of the settings required.

Personally I would use relay.plus.net rather than smtp.plus.net.

Hope that helps.

[#3]

I should have mentioned that I am a very new subscriber and my broadband will not go live until 24th January. A chap on plusnet live chat this morning told me that is the reason why, once I go live all should work wonderfully.

I hope he is right, I will keep your reply to hand just in case.

thanks

Lisa

[#4]

Yes, you can not send email via the Plusnet server (relay.plus.net) until your broadband account is active

[#5]

Agreed, @lisajayneb.

Let us know how you get on once the account is active.

Best wishes

Dave