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Cannot log in but nowhere to reset password?

skuzzbag
Dabbler
Posts: 14
Registered: ‎09-08-2013

Cannot log in but nowhere to reset password?

As topic my password is being rejected but there is nowhere to reset it. Usually I don't use the email but as I am getting no notifications of updates to any support requests I've raised I'm suspicious that they are going to my plusnet email.

Thanks,

Rich.

2 REPLIES
Superuser
Superuser
Posts: 12,724
Thanks: 3,982
Fixes: 26
Registered: ‎22-08-2007

Re: Cannot log in but nowhere to reset password?

Reading between the lines here, I guess you suspect that your password is wrong?

If it is the default mailbox you are trying to access ACCOUNTNAME then the password is the same as that you use on the PlusNet portal and in your router.

If it is a different email box ACCOUNTNAME+mailboxname then you can manage the password for that here - https://www.plus.net/my.html?action=myemail&s=1&redirected=yes - though you will need to be able to log into your PlusNet admin account.

skuzzbag
Dabbler
Posts: 14
Registered: ‎09-08-2013

Re: Cannot log in but nowhere to reset password?

Turns out I was entering username@plusdsl.net rather than just username. Sorted now thanks.