cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot delete Inbox messages in Webmail or Email client

bigtench
Hooked
Posts: 9
Thanks: 2
Registered: 06-08-2007

Cannot delete Inbox messages in Webmail or Email client

I am having big trouble deleting emails in any of the clients I use. Outlook on PC, googlemail on tablet, email client on my samsung phone or Plusnet webclient. All use IMAP access. Whenever I delete they just come back again! Been happening for past couple of days now. 

34 REPLIES
Baldric
Newbie
Posts: 3
Thanks: 2
Registered: 07-07-2017

Re: Cannot delete Inbox messages in Webmail or Email client

I am having exactly the same issue on my phone using imap, using webmail I can delete them but this is a pain. I have not knowingly changed anything so assume reissue is with Plus.
Superuser
Superuser
Posts: 9,514
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: Cannot delete Inbox messages in Webmail or Email client

@bigtench When you try to delete the messages using webmail (https://webmail.plus.net), and deletion fails, do you have the mailbox open in one or more of the PC, tablet or phone email clients at the same time? The latter situation should not cause problems, just wondering if it currently does.

@Baldric Since webmail deletion works for you, in your case is the mailbox *not* open in a client at the same time?

David
bigtench
Hooked
Posts: 9
Thanks: 2
Registered: 06-08-2007

Re: Cannot delete Inbox messages in Webmail or Email client

No - I only use 1 mail client at a time. I have had no problems in the last many years I have been using these same programs as I always do - I  think it was about 5-6 days ago now when this problem first popped up. By deleting and then immediately emptying the Trash/Recycle bin sometimes seems to keep things deleted - but not always.

Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: Cannot delete Inbox messages in Webmail or Email client

There's three separate users reporting IMAP issues today - all look to be due to IMAP indexing issues. I'm guessing something they've done to address the performance issues has had an unfortunate side-affect!

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Superuser
Superuser
Posts: 9,514
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: Cannot delete Inbox messages in Webmail or Email client

Thanks @bigtench I'll make sure Plusnet follow this up on Monday.

David
Baldric
Newbie
Posts: 3
Thanks: 2
Registered: 07-07-2017

Re: Cannot delete Inbox messages in Webmail or Email client

I have only the 1 client open, that being on my phone and until a few days ago that was fine, I also use the same application on a different email account (not Plus Net) and that is fine so I assume this is not related to my client on the phone.

Baldric

Dowdsy
Newbie
Posts: 3
Thanks: 1
Registered: 15-01-2018

Re: Cannot delete Inbox messages in Webmail or Email client

Hi
My wife and I are both experiencing the same issue, which also started about 5 or 6 days ago. Likewise we did not make any changes to the settings on our phones.

Dowdsy
Superuser
Superuser
Posts: 9,514
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: Cannot delete Inbox messages in Webmail or Email client

Thanks for that additional information @Baldric.

I think it's a reasonable assumption that this problem is not related to problems with users' email clients.

David
steves10
Dabbler
Posts: 11
Thanks: 2
Registered: 29-06-2017

Re: Cannot delete Inbox messages in Webmail or Email client

Hi, Number of people with this same problem seems to be growing. My wife and I are both finding that emails deleted using imap on our android phones  return a few seconds later. New emails also seem to only arrive sometimes and refreshing them takes much longer than usual. As with other people we have noticed this problem only in the last few days and no settings have been changed. Fortunately they are deletable on webmail, otherwise we would be inundated with too many messages!

Steve

Moderator
Moderator
Posts: 26,428
Thanks: 1,455
Fixes: 83
Registered: 14-04-2007

Re: Cannot delete Inbox messages in Webmail or Email client

I can add my name to the list as IMAP emails on my Android phone re-appear a few seconds after deleting in the default email app.

As above mine also stay deleted in Webmail.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Community Gaffer
Community Gaffer
Posts: 5,115
Thanks: 443
Fixes: 5
Registered: 04-04-2007

Re: Cannot delete Inbox messages in Webmail or Email client

Hey all.  We're taking a look today.

Kelly Dorset
Broadband Service Manager
Community Gaffer
Community Gaffer
Posts: 5,115
Thanks: 443
Fixes: 5
Registered: 04-04-2007

Re: Cannot delete Inbox messages in Webmail or Email client

Hi all, 

We're going to roll back a change we made to the mail platform on Thursday this evening and see if that resolves the problem.     Please let us know if you are still seeing it tomorrow morning.

Kelly Dorset
Broadband Service Manager
steves10
Dabbler
Posts: 11
Thanks: 2
Registered: 29-06-2017

Re: Cannot delete Inbox messages in Webmail or Email client

Thanks Kelly for your post. I will try again tomorrow and see what happens. ATM I have changed to pop which works fine but would prefer to use imap as it is more immediate.

Steve

Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: Cannot delete Inbox messages in Webmail or Email client

From the experience I've had of an identical problem on another providers mail system just rolling back the change may not be enough. The issue I had was that the IMAP indexes were corrupted. Just rolling back the change should stop the corruption happening again but you may also need to rebuild indexes for all the affected users.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)