Cannot delete Inbox messages in Webmail or Email client
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Re: Cannot delete Inbox messages in Webmail or Email client
17-01-2018 9:34 AM
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Looks like there is still a problem this morning. After rollback, messages delete from phone and do not reappear but are not actually deleted from the server!
Steve
Re: Cannot delete Inbox messages in Webmail or Email client
17-01-2018 12:31 PM
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I have just deleted an email from my phone, it stayed deleted and it is no longer visible in Webmail, so it seems to have fixed it for me.
Baldric.
Re: Cannot delete Inbox messages in Webmail or Email client
17-01-2018 12:55 PM - edited 17-01-2018 12:57 PM
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Received an email from Matalan this morning.
Deleted it from my Android phone and it reappeared a few seconds later.
Deleted it a second time with the same result.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Cannot delete Inbox messages in Webmail or Email client
17-01-2018 1:21 PM - edited 17-01-2018 3:56 PM
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That is exactly what I expected to see. Just rolling back the change will have stopped indexes being corrupted but won't have done anything to fix indexes that are already corrupted. Plusnet need to rebuild the IMAP indexes in the affected accounts.
Do you have the option to Compact a folder in the Android app? If you do try it - that worked for me on a mailbox I was having the same problem with on another providers system.
Alternatively in the latest versions of Roundcube there is the same option, but guess what, Plusnet's version is way out of date so you are stuffed there!
Edit: As Bob has pointed out (not sure how I missed it) there is a Compact option - it's worth people logging in to their mailbox using webmail and giving that a go.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Cannot delete Inbox messages in Webmail or Email client
17-01-2018 1:27 PM
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@jelv wrote:
Do you have the option to Compact a folder in the Android app?
Not that I can find.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Cannot delete Inbox messages in Webmail or Email client
17-01-2018 3:48 PM
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@jelv wrote:
Alternatively in the latest versions of Roundcube there is the same option, but guess what, Plusnet's version is way out of date so you are stuffed there!
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Cannot delete Inbox messages in Webmail or Email client
17-01-2018 3:53 PM
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Thanks for the correction Bob.
It's worth anyone affected going in to Webmail and giving that a go - there's nothing to lose and it might fix it.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Cannot delete Inbox messages in Webmail or Email client
17-01-2018 4:19 PM
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Compact is also available on the webmail "cog" menu (bottom left)..
Re: Cannot delete Inbox messages in Webmail or Email client
17-01-2018 5:38 PM
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I haven't tried webmail, as I never use it, but my android phone is working as normal.
Dowdsy
Re: Cannot delete Inbox messages in Webmail or Email client
17-01-2018 8:10 PM
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Hi,
Now seems to be back to normal for me after some very strange things happening earlier this evening. Perhaps they were working on it at the time!
Re: Cannot delete Inbox messages in Webmail or Email client
18-01-2018 12:04 PM
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@spraxyt DId it help for you?
Ex-Broadband Service Manager
Re: Cannot delete Inbox messages in Webmail or Email client
18-01-2018 12:23 PM
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Re: Cannot delete Inbox messages in Webmail or Email client
18-01-2018 1:05 PM
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Sorry, yeah. I mixed the replies up!
Ex-Broadband Service Manager
Re: Cannot delete Inbox messages in Webmail or Email client
18-01-2018 1:08 PM
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Thanks
Re: Cannot delete Inbox messages in Webmail or Email client
18-01-2018 2:43 PM
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Email from Travel South Yorkshire deleted off my phone just now.
Email returned a few seconds later.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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