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Cannot create new mailbox

FIXED
Mobmikey
Newbie
Posts: 3
Thanks: 1
Registered: ‎26-02-2018

Cannot create new mailbox

I cannot create a new Plusnet mailbox using Safari on Apple MacBook Pro. It appears to be a problem with the displaying of the web-site page. If I go into Manage My Mail and select the Mailboxes tab I can see my existing mailbox. But if I click on Add new Mailbox, everything below the tabs vanishes (except for the standard Plusnet footer showing About Us, Careers, Press Office etc.). I can create new Aliases or Redirects. Just not a new Mailbox. Is there a way to fix this?

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,592
Thanks: 10,325
Fixes: 1,602
Registered: ‎21-04-2017

Re: Cannot create new mailbox

Fix

Hi there,

I'm really sorry to see you're having issues managing your mailboxes.

Can you try zooming out using your web browser's controls then see if you're able to add a new mailbox afterwards?

Let me know how it goes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Mobmikey
Newbie
Posts: 3
Thanks: 1
Registered: ‎26-02-2018

Re: Cannot create new mailbox

This worked. Thanks for your help!

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,592
Thanks: 10,325
Fixes: 1,602
Registered: ‎21-04-2017

Re: Cannot create new mailbox

Awesome! No worries, let me know if there's anything else you'd need help with

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet