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Hope someone can point out my numpty mistake 🙂
Have been running 3 mailboxes via BT last few years up until last friday....then changed over to Plusnet.
My set up is Win 10 running outlook 10 (POP3) with my own domain and with a direct point to each mailbox(as opposed to using BT mail boxes)
I have set up my equivalent 3 Plusnet mail boxes and my domain now points to them correctly.
I can access all 3 Plusnet mailboxes via Webmail without any issues sucessfully.
My issue is............... I cannot connect via outlook 10 using my pc.
I have changed the set up of all my 3 existing accounts on outlook 10 with the required settings for Plusnet POP3 set up and keep getting
Log onto incoming mail server (POP3): Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR Login failed.
Then I get the
challenge box with all my correct details contained.
I have overwritten this just to prove this is correct
I have the SMTP box ticked (tried unticked also) and the box Use the same settings as my incoming mail server
Incoming server is set to 110............. outgoing server is set to 587 ...have tried 25 also
I have tried making a new account on my outlook 10 with the Plusnet settings with the same response
Just to test I have changed 2 of the 3 mailboxes back to BT and can still pick up my mail ok
I spoke to Plusnet call centre and as far as they are concerned if I can access webmail then that is all they can do.......
Could it be my mailbox is not set up (pop3) correctly on the plusnet mailserver?
Open to suggestions............
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.