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Cannot connect to mail.plus.net (POP) from PC outlook 2010

matiushu
Hooked
Posts: 7
Thanks: 8
Registered: ‎13-09-2015

Cannot connect to mail.plus.net (POP) from PC outlook 2010

This was working until this evening. Get error "Log onto incoming mail server (POP3): The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP). The server responded: -ERR Cannot connect to POP server 212.159.9.86 (212.159.9.86:100), connect error 10060 Called plusnet who told me its an issue on my outlook. The support person asked me to check webmail works but I am not sure why that is connected. If I change my outlook mailbox to use IMAP instead of POP, outlook receives incoming mail. Plusnet support are now closed, and I cannot find a method for logging an online web call to support. I cannot ping the server above nor can I telnet to it on port 110 (IMAP works fine). I definitely think their POP server or F5 address has failed but can't get plusnet to fix it. Anybody have the same problem and is there a plusnet engineer on this forum who maybe able to help.

63 REPLIES
slob6
Newbie
Posts: 1
Registered: ‎22-08-2017

Re: Cannot connect to mail.plus.net (POP) from PC outlook 2010

for info I'm intermittently having similar issues on mail on my Macbook this evening, looks like it could be a wider issue (and based on the number of people that have viewed this thread)

Work4Cunard
Dabbler
Posts: 14
Thanks: 3
Registered: ‎14-08-2013

Re: Cannot connect to mail.plus.net (POP) from PC outlook 2010

Hi,

Same problem here in Manchester ... can't ping and running a tracert indicates broken path, see below ....

C:\Users\snip>tracert mail.plus.net

Tracing route to mail.plus.net [212.159.9.81] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.66.254
2 * * * Request timed out.
3 * 9 ms 9 ms 129.hiper04.sheff.dial.plus.net.uk [195.166.143.129]
4 10 ms 10 ms 10 ms be3-3100.pcn-ir01.plus.net [195.166.143.128]
5 15 ms 15 ms 15 ms gi5-1.peh-cr02.plus.net [84.93.232.61]
6 16 ms 15 ms 16 ms po5.peh-cr01.plus.net [84.93.232.16]
7 16 ms 15 ms 15 ms 84-93-232-56.plus.net [84.93.232.56]
8 15 ms 15 ms 15 ms 84-93-224-36.plus.net [84.93.224.36]
9 * * * Request timed out.
<snip>

23 * * * Request timed out.
24 ^C

 

Also tried ping and tracert connecting via office VPN through zen ... different path via zen network but still no connection.

Nothing showing about this in the PN service status yet.

matiushu
Hooked
Posts: 7
Thanks: 8
Registered: ‎13-09-2015

Re: Cannot connect to mail.plus.net (POP) from PC outlook 2010

Re-tried and now pinging POP mail.plus.net works. Retested my outlook and test mails being received.
Seeing 2 other messages in this forum with the same issue suggests there was a problem with pop gateway.

I think plusnet should hire better technical support staff as not sure why I was even told to check webmail when I clearly stated I was not able to ping their pop gateway yet could ping Gmail and was receiving Gmail emails to the same outlook.
Browni
Aspiring Hero
Posts: 2,299
Thanks: 790
Fixes: 47
Registered: ‎02-03-2016

Re: Cannot connect to mail.plus.net (POP) from PC outlook 2010

Checking webmail is a pretty good troubleshooting exercise as it tests both your connection and your email account.
Put your toys back in the pram now.
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
shalom2010
Grafter
Posts: 977
Registered: ‎28-12-2012

Re: Cannot connect to mail.plus.net (POP) from PC outlook 2010

Exactly the same here. Tried Pinging:

 

PING 212.159.8.81 (212.159.8.81) 56(84) bytes of data.

--- 212.159.8.81 ping statistics ---
5 packets transmitted, 0 received, 100% packet loss, time 4030ms

jab1
Seasoned Champion
Posts: 2,281
Thanks: 622
Fixes: 9
Registered: ‎24-02-2012

Re: Cannot connect to mail.plus.net (POP) from PC outlook 2010

There is definitely a problem with the Plusnet mail servers. My Mailwasher  program had connection problems from around 1830 last night, was OK at 0230 this morning, had more problems just before 0800, then responded 10 minutes later.

John
Community Gaffer
Community Gaffer
Posts: 13,582
Thanks: 1,267
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Registered: ‎04-04-2007

Re: Cannot connect to mail.plus.net (POP) from PC outlook 2010

Thanks for flagging guys, I'll make sure it's being looked into. FWIW, I've been able to replicate the issue here too.

Edit: ref 101633.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

shalom2010
Grafter
Posts: 977
Registered: ‎28-12-2012

Re: Cannot connect to mail.plus.net (POP) from PC outlook 2010

Yippee!!! Working again...thanks Plusnet

leo5
Hooked
Posts: 6
Thanks: 1
Registered: ‎23-08-2017

Re: Cannot connect to mail.plus.net (POP) from PC outlook 2010

Still not up and running here - Manchester area.

Community Gaffer
Community Gaffer
Posts: 13,582
Thanks: 1,267
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Registered: ‎04-04-2007

Re: Cannot connect to mail.plus.net (POP) from PC outlook 2010

@leo5, what email client/program are you using?

Are you able to temporarily change your incoming server address from 'mail.plus.net' to '212.159.8.81' and let me know if it makes any difference?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

jab1
Seasoned Champion
Posts: 2,281
Thanks: 622
Fixes: 9
Registered: ‎24-02-2012

Re: Cannot connect to mail.plus.net (POP) from PC outlook 2010

@bobpullen -I don't think it's fully fixed yet - Mailwasher seems to be reporting failures on alternate 10 minute polls.

John
Astral42
Newbie
Posts: 4
Registered: ‎23-08-2017

Re: Cannot connect to mail.plus.net (POP) from PC outlook 2010

Sorry to interrupt, have the same problem. Using Thunderbird and have changed two machines from 'mail.plus.net' to '212.159.8.81' and both downloaded mail.

leo5
Hooked
Posts: 6
Thanks: 1
Registered: ‎23-08-2017

Re: Cannot connect to mail.plus.net (POP) from PC outlook 2010

Changed server address to 212.159.8.81 and seems to work ok in Live Mail

Highlighted
Community Gaffer
Community Gaffer
Posts: 13,582
Thanks: 1,267
Fixes: 103
Registered: ‎04-04-2007

Re: Cannot connect to mail.plus.net (POP) from PC outlook 2010

Thanks for the clarification.

The host name for Plusnet POP3 collection (mail.plus.net) resolves to two IP addresses 212.159.8.81 and 212.159.9.81, each of which routes to a separate location. Seems there are issues with the latter, but not the former.

The intermittent nature of the problem will be because you sometimes hit the 'broken IP', and sometimes the working one. 

We're working on it. Sorry to those of you that have been inconvenienced.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵