Cannot add my email account to outlook (even though it worked until 2 days ago)
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Re: Cannot add my email account to outlook (even though it worked until 2 days ago)
30-10-2025 10:42 PM
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You’ve not heard anything about the transfer because you’re not yet scheduled to transfer.
You can change your password by logging in here https://plus.net
If you need help to do that reach out to one of the staff such as @Leanne_T
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Cannot add my email account to outlook (even though it worked until 2 days ago)
31-10-2025 5:01 PM
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Hi @lucy9,
Welcome back to the Community!
I've responded to your Private Message now, and I'm keen to help you get this sorted 🙂
Rach
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