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Cannot access the correct email account.

rosewyng
Newbie
Posts: 4
Registered: 14-05-2012

Cannot access the correct email account.

Hi All,
I'm trying to fix an email problem for a family member. Here is the problem: the email address in the webmail app is different to the email address given. "example1@username.plus.com" is the default and "example2@username.plus.com" is the given. Both addresses exist and work but I cannot access the "example2" inbox.
Is they're a way to access the 2nd address or make it the default address? Any help will be appreciated.
Thanks in advance
6 REPLIES
Community Veteran
Posts: 26,678
Thanks: 902
Fixes: 10
Registered: 10-04-2007

Re: Cannot access the correct email account.

Can you confirm that you are entering the webmail login Username as "username+example2"?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
rosewyng
Newbie
Posts: 4
Registered: 14-05-2012

Re: Cannot access the correct email account.

Just tried "username+example2" and got "Login Failed".
Community Veteran
Posts: 26,678
Thanks: 902
Fixes: 10
Registered: 10-04-2007

Re: Cannot access the correct email account.

... and you are using the password set up for the mailbox (not the main account password)?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
rosewyng
Newbie
Posts: 4
Registered: 14-05-2012

Re: Cannot access the correct email account.

I was only given the account password which lets me access webmail with the account username but not the "example2@username.plus.com" webmail.
rosewyng
Newbie
Posts: 4
Registered: 14-05-2012

Re: Cannot access the correct email account.

I just emailed "example2@username.plus.com" and it doesn't exist. I think my Grandma has given me some incorrect information. LOL I'll have to get the right information.
Thanks for the help so far.
Community Veteran
Posts: 26,678
Thanks: 902
Fixes: 10
Registered: 10-04-2007

Re: Cannot access the correct email account.

You need to go to http://email.plus.net/ to view/edit the mailboxes on her account.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)