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Cannot access email services from browser

titch1971
Newbie
Posts: 2
Registered: 13-05-2014

Cannot access email services from browser

Hi peeps.
New to PlusNet and went to sign up an email address today, but cannot access the "manage my email" link from my account page (or anywhere else for that matter....)
Have tried in both IE11 and Chrome browsers.
When I click on the link, the page goes to -
https://portal.plus.net/my.html?iBM6ixw%2FMsunCk0SoAvZoHAqsv5wvha0fPp8vZaW4lks4EZu8UeyMA%3D%3D&redir...
- but this is a blank page and just hangs there.
Anyone else had issues with this and any workaround (such as cookies, etc), or anyone know if service is currently down?
Thanks in advance
7 REPLIES
Superuser
Superuser
Posts: 9,517
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: Cannot access email services from browser

You could try the shortcut link http://email.plus.net.
However, has your broadband service gone live yet? Until it does I don't think you can create mailboxes from a non-Plusnet connection.
David
titch1971
Newbie
Posts: 2
Registered: 13-05-2014

Re: Cannot access email services from browser

Hi Spraxyt,
Thanks for the response. Yes, we had gone live when I posted up the topic.
I have tried it again since, and also the link you supplied, and still not getting anywhere. Just keep being taken to a blank page that hangs.
Any other ideas from anyone?
Superuser
Superuser
Posts: 11,559
Thanks: 2,979
Fixes: 22
Registered: 22-08-2007

Re: Cannot access email services from browser

IIRC PN broadband residential packages no longer include email.
I suspect the the link to manage email might still be visible in the portal, but as the package is not allocated to the account, when you select the link, nothing happens.
Superuser
Superuser
Posts: 9,517
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: Cannot access email services from browser

As far as I'm aware residential broadband still comes with email.
It looks like the email component on titch1971's account might need resetting. Hopefully Plusnet staff will take a look in the morning.
David
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Cannot access email services from browser

I've just tried to replicate the issue but it's let me straight in.
Are you able to try from a different computer/device?
Chris Pettitt
Cloud Environments Engineer
Superuser
Superuser
Posts: 11,559
Thanks: 2,979
Fixes: 22
Registered: 22-08-2007

Re: Cannot access email services from browser

Quote from: Townman
IIRC PN broadband residential packages no longer include email.

Quote from: spraxyt
As far as I'm aware residential broadband still comes with email..

@DCT,
What is the current score on email on residential accounts please?  I thought there was some discussion about dropping the email service on residential accounts.  Their package descriptions says nothing about email.  The BUSINESS package descriptions clearly and explicitly reference the included email functionality.
Is one seeing a 'conspiracy' out of misremembering and omission of marketing detail?
Kevin
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Cannot access email services from browser

Residential accounts don't have an email account assigned by default, however this can be selected during signup or at a later date.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff