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Cannot access email services from browser

titch1971
Not applicable
Posts: 2
Registered: ‎13-05-2014

Cannot access email services from browser

Hi peeps.
New to PlusNet and went to sign up an email address today, but cannot access the "manage my email" link from my account page (or anywhere else for that matter....)
Have tried in both IE11 and Chrome browsers.
When I click on the link, the page goes to -
https://portal.plus.net/my.html?iBM6ixw%2FMsunCk0SoAvZoHAqsv5wvha0fPp8vZaW4lks4EZu8UeyMA%3D%3D&redir...
- but this is a blank page and just hangs there.
Anyone else had issues with this and any workaround (such as cookies, etc), or anyone know if service is currently down?
Thanks in advance
7 REPLIES 7
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,370
Fixes: 75
Registered: ‎06-04-2007

Re: Cannot access email services from browser

You could try the shortcut link http://email.plus.net.
However, has your broadband service gone live yet? Until it does I don't think you can create mailboxes from a non-Plusnet connection.
David
titch1971
Not applicable
Posts: 2
Registered: ‎13-05-2014

Re: Cannot access email services from browser

Hi Spraxyt,
Thanks for the response. Yes, we had gone live when I posted up the topic.
I have tried it again since, and also the link you supplied, and still not getting anywhere. Just keep being taken to a blank page that hangs.
Any other ideas from anyone?
Townman
Superuser
Superuser
Posts: 20,117
Thanks: 8,202
Fixes: 103
Registered: ‎22-08-2007

Re: Cannot access email services from browser

IIRC PN broadband residential packages no longer include email.
I suspect the the link to manage email might still be visible in the portal, but as the package is not allocated to the account, when you select the link, nothing happens.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,370
Fixes: 75
Registered: ‎06-04-2007

Re: Cannot access email services from browser

As far as I'm aware residential broadband still comes with email.
It looks like the email component on titch1971's account might need resetting. Hopefully Plusnet staff will take a look in the morning.
David
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Cannot access email services from browser

I've just tried to replicate the issue but it's let me straight in.
Are you able to try from a different computer/device?
Townman
Superuser
Superuser
Posts: 20,117
Thanks: 8,202
Fixes: 103
Registered: ‎22-08-2007

Re: Cannot access email services from browser

Quote from: Townman
IIRC PN broadband residential packages no longer include email.

Quote from: spraxyt
As far as I'm aware residential broadband still comes with email..

@DCT,
What is the current score on email on residential accounts please?  I thought there was some discussion about dropping the email service on residential accounts.  Their package descriptions says nothing about email.  The BUSINESS package descriptions clearly and explicitly reference the included email functionality.
Is one seeing a 'conspiracy' out of misremembering and omission of marketing detail?
Kevin

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Cannot access email services from browser

Residential accounts don't have an email account assigned by default, however this can be selected during signup or at a later date.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.