Cannot Setup Plusnet email

Brian11 · ‎30-01-2021

Hi,

I realise that there are a lot of posts about this but i am pulling my hair out. No matter what i do i cannot get my plusnet email to sync and download my emails into Microsoft Mail. I have even tried sending a test message and it doesnt download it either, even though my iPhone gets the message. I have followed the user guide and ever step in both of these posts:

Plusnet to Windows 10 email connection - Plusnet Community

New Windows 10 eMail App Settings - Page 2 - Plusnet Community

I have checked that my account details and passwords are correct but no matter what it just goes to the "hold on while we fetch your email" and nothing happens (I have left it running for 5 hours). Any ideas or suggestions? I have tried turning on and off SSL and different combinations (other than those listed in the linked posts) of where my email address and user name is entered but no luck.

Any help would be greatly appreciated.

Townman · ‎22-08-2007

What do you mean by “Microsoft mail”? They have a lot of email products.

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Brian11 · ‎30-01-2021

Hi,

Apologies for not being clear. It is just the build in Microsoft windows 10 mail & calendar app. I have made sure it is up to date.

Townman · ‎22-08-2007

Ah Win10 mail - the very worst of any Microsoft email offering.

You might be better off finding a different email client. Microsoft WinMail and Outlook Express though not supported are still very functional and can be downloaded and made to run on Win10. OUTLOOK 2016 (proper email) of course goes everything, but you need to pay for that. Many like Thunderbird (I do not). There are others.

You might though find setting the root folder (in the account settings to inbox might just do the trick for you ... but that will not fix the functional issues with the program such as creating its own sent items folder and refusing to use the IMAP server’s DRAFT folder.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Brian11 · ‎30-01-2021

Hi,

Many thanks for the responses.

Yes I think that maybe for the best. I will take a look at Thunderbird as I don't think I am going to be able to fix this.

Townman · ‎22-08-2007

Try setting the root folder to inbox before giving up.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.