Can we get an update on the Greenby migration please

[#1]

Yes, That would be the one.

If it is not the default mailbox on your email account, you should see two communications.

[#2]

Many thanks Townman.

[#3]

Not sure if I should be starting a new thread, but my issue may well be Greenby related.  I am with Plusnet and use Plusnet mail. Everything was fine up to last week but from Sunday the SMTP service has been just chaotic.  It started with a whole series of Mailer Daemon rejections to any Talktalk related addresses (including my own onetel address) whether sent from MS Outlook on my PC or K-9 Mail from my phone. Then things got better on the phone until I switched my PC on again when it all went belly up.  Since then messages to various addresses sometimes arrive, sometimes not, and until today the rejection warnings stopped whether the addressees received the mail or not.  Now I get some rejection warnings again. One of my 5 plusnet addresses started going to peoples' spam boxes.  I changed one of my accounts to the new Greenby recommendations to no avail except that I get an "Insecure Certificate" warning when sending.  As of this moment I cannot even send messages from one of my accounts to another!

In all cases the messages show up quite correctly in the "Sent" folders and my onetel address is unaffected.  Having to live with no idea if a message has been delivered or not is just unacceptable.  Incoming messages are fine, except when I have sent them from my own plusnet addresses.

Anybody any idea what is going on?  Is this something to do with Greenby migration (I have not been notified) or has some other gremlin got into the system.

[#4]

Just checked with a neighbour. She has the same problem but uses Thunderbird. So it looks like its not just me. And I've spent 3 days fighting this!!

[#5]

You've not migrated, and I don't think these problems are related to the migration plan with the information you've provided. Any additional details would be useful though, such as error messages, can you send in webmail etc. 

[#6]

Thanks for the reply Tony. I have been out all day so please excuse the delay in response to you. The current situation remains chaotic.  But it does seem that I have no problems if I use webmail.

The current status is that I can read messages that reach me from any source in MS Outlook.  But if I try to reply, or send a new message, messages appear in the sent folder but do not get delivered. Messages sent to a talktalk related address currently generate a rejection message but messages to, for instance a livemail account just vanish in to the ether. This is particularly odd as yesterday I was using my live.co.uk account as a test receiver without problems. Now I receive nothing and no rejection messgae is received on my PC.

Using my phone, (K-9 Client) things are a little better. I can send messages to my own plusnet addresses and to live.co.uk but I cannot send to any Talktalk related address.

The main problem seems to be with MS outlook on my PC. At the moment I can send nothing from a plusnet address to almost anywhere while my @onetel account on this client continues to operate normally in every respect.

My next door neighbour, a plusnet mail user on a Thunderbird client can send me emails to my plusnet accounts but gets a rejection when trying to send to my onetel address.

Finally, MS want me to install an update on my PC which I shall do now.  I will update you afterwards.

[#7]

Just had an email from the help team saying my account has been temporarily limited. Maybe this is part of the problem.

Meanwhile after MS Windows update, I can now send messages to my onetel account from my plusnet account david woodhead. Promising. Let me deal with the account issue first.

[#8]

Might be a scam? "Plusnet Customer Help Team no.29270482 [<Redacted>@<Redacted>.plus.com]"   Does that look right? A link just takes me to a webmail login page lookalike.

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

[#9]

@oneteldave That is a definate spam - report to 'abuse@plus.net'

[#10]

Thanks John. Forwarded to abuse. The link has meanwhile been taken down.

[#11]

Stand down chaps!  After installing notified update (notified about an hour ago!!) everything seems to be back to normal.

THANKS VERY MUCH MICROSOFT.   That cost me 3 days of the few I have left!!!

Maybe some others might benefit. I will check my elderly neighbour's status.

That scam was a remarkable coincidence.  Meanwhile, do we have any better idea when our Greenby migration will take place?

David.

[#12]

David,

The when is dependent on brand and functionality.  Folks are getting comms prior to the migration as per the plan.  Plus.Com users are entering the programme - those not having broadband will go first, to be followed by those who do not have domain names nor website services.

If you have not received comms, then you are at least 60 days away.  Some of my referrals have received notice, others have not.  I have a domain name and a website and cgi services ... and so I think I'm at the back of the queue!

[#13]

Many thanks Townman. Thats very helpful.  Also pleased to report email fine this morning.

[#14]

Email issue update.  Over the past 24 hours practically all the emails that vanished into the ether over the past few days, together with missing rejection notices, have found their way to their destinations!  Heaven knows where they have been hiding!  But I don't see how they could have been on my PC or phone. Furthermore my neighbour's email issue has also resolved itself without a Windows update.  So maybe MS wasn't wholly to blame??? 

[#15]

Can you confirm when the migration for Freenetname mail users is due to take place? For info I stopped receiving new emails on the 23rd November, was told by someone on the helpdesk that my mailbox was due to be migrated by 1st December, and I should try logging into Greenby on that date. I tried but Greenby does not seem to recognise my details. I can still access my mailbox on the Plusnet portal, but still no activity since 23rd Nov. Also I do not appear to have received any notifications concerning this migration. Thanks