cancel
Showing results for 
Search instead for 
Did you mean: 

Can't send free-online emails through Apple client

Silverwhistle
Grafter
Posts: 41
Fixes: 2
Registered: ‎10-09-2020

Can't send free-online emails through Apple client

I had problems earlier in the week when Plusnet told me to change password & c because they thought account had been compromised. I now can't send emails through my email client, and have difficulty receiving. I can't update/correct the client settings because I get a message 'Unable to verify account name or password'.

9 REPLIES 9
RPMozley
Pro
Posts: 1,339
Thanks: 83
Fixes: 13
Registered: ‎04-11-2011

Re: Can't send free-online emails through Apple client

What version of Apple Mail is it? Also is it a POP or IMAP connection?
That's RPM to you!!
Silverwhistle
Grafter
Posts: 41
Fixes: 2
Registered: ‎10-09-2020

Re: Can't send free-online emails through Apple client

It's POP.

When I try to correct the settings, it refuses to save them as it says my user name and password can't be verified.

Silverwhistle
Grafter
Posts: 41
Fixes: 2
Registered: ‎10-09-2020

Re: Can't send free-online emails through Apple client

And it's Apple Mail 10.3

Townman
Superuser
Superuser
Posts: 23,261
Thanks: 9,766
Fixes: 162
Registered: ‎22-08-2007

Re: Can't send free-online emails through Apple client

Two points...

  1. SMTP server should be port 587 not 25
  2. SMTP server on ports 25 or 587 do not use TLS/SSL they use STARTTLS - though it is not clear what Apple Mail does under the covers

You could try...

  1. Remove the encryption setting from the SMTP server and see if that works
  2. Attempt to connect the SMTP server on port 465 - though this is deprecated, it tends to work and will use TLS/SSL

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Silverwhistle
Grafter
Posts: 41
Fixes: 2
Registered: ‎10-09-2020

Re: Can't send free-online emails through Apple client

Right, I've changed them, but now am getting a new error message when I try to send a test message to myself…

Townman
Superuser
Superuser
Posts: 23,261
Thanks: 9,766
Fixes: 162
Registered: ‎22-08-2007

Re: Can't send free-online emails through Apple client

Have you removed authentication on the SMTP server configuration?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Silverwhistle
Grafter
Posts: 41
Fixes: 2
Registered: ‎10-09-2020

Re: Can't send free-online emails through Apple client

I did, and it makes no difference…

Thanks for all your help.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Can't send free-online emails through Apple client

I've had a look and which settings are you using in particular for SMTP?

Also try deleting the other SMTP server which is labelled SMTP (Offline). 

Apple Mail tends to get confused when there's multiple servers added. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Townman
Superuser
Superuser
Posts: 23,261
Thanks: 9,766
Fixes: 162
Registered: ‎22-08-2007

Re: Can't send free-online emails through Apple client

Removing authentication (not to be confused with encryption) will give rise to the exact error message you posted.

Connecting from off the Plusnet network is called relaying. Unless the connection is authenticated (uses user name and password in the SMTP server) you will not be permitted to use (relay via) Plusnet’s SMTP server.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.