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Can't send emails from Samsung tablet

asyms
Hooked
Posts: 7
Thanks: 1
Registered: ‎12-12-2020

Can't send emails from Samsung tablet

I can send and receive emails on my PC using Outlook.  I can send and receive emails on my Samsung S7 edge phone but I can only receive emails on my Samsung tablet.  Whatever I do I can't seem to send.  It's been like this for ages and nothing I do or change in settings seems to make any difference.  Can anybody advise what the settings should be please.

4 REPLIES 4
Strat
Moderator
Moderator
Posts: 30,674
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Registered: ‎14-04-2007

Re: Can't send emails from Samsung tablet

Moderators Note
This topic has been moved from Mobile to Email.

Customer and Forum Moderator. Windows 10 Firefox 92.0.1 (64-bit)

adam945
Plusnet Help Team
Plusnet Help Team
Posts: 892
Thanks: 204
Fixes: 51
Registered: ‎01-12-2020

Re: Can't send emails from Samsung tablet

Hi @asyms

 

Thank you for reaching out, just to confirm, are you referring to your Plusnet email account?

 Adam
 Plusnet Help Team - Leeds
asyms
Hooked
Posts: 7
Thanks: 1
Registered: ‎12-12-2020

Re: Can't send emails from Samsung tablet

Hi Help Team

Yes, I've got it set up and working on my PC and on my laptop.  And now have it working correctly on my Samsung phone.

But whatever I do in the settings I can't seem to set it up on my Samsung Galaxy 10.1 2014 Edition tablet.  I can receive emails on the tablet but can't send.

I don't know if it's a problem with the tablet but as the settings I use are the same on all the other devices it would lead me to think that that is where the problem lies.

I use MS Outlook on my PC and whatever Android gives me for email on my phone.  Hope this gives enough information.  Thanks

adam945
Plusnet Help Team
Plusnet Help Team
Posts: 892
Thanks: 204
Fixes: 51
Registered: ‎01-12-2020

Re: Can't send emails from Samsung tablet

Thanks for your response @asyms

 

In this case, it might be worth checking out the following article on using the outgoing mail server - relay.plus.net, and setting up SMTP Authentication, further details can be found here:

 

Please click here for further information regarding this.

 Adam
 Plusnet Help Team - Leeds