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Can't send emails from Microsoft Outlook

rosey1955
Newbie
Posts: 7
Registered: 12-11-2010

Can't send emails from Microsoft Outlook

Sad
This is my first day with Plusnet, and bearing in mind I moved to them on a recommendation, I am ending the day thinking that my choice was a bad one. I receive an error message of Ox800CCC78  with mention of username and password with 530 Authenticayion. I have rung Technical support who appear clueless as to my problem. Any help would be great...
6 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Can't send emails from Microsoft Outlook

Have you followed the set-up guide here http://www.plus.net/support/email/setup/ ; specifically
    * Outgoing mail server (SMTP): relay.plus.net
and is "My outgoing Server (SMTP) requires authentication" unticked
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Can't send emails from Microsoft Outlook

Duplicate thread removed
rosey1955
Newbie
Posts: 7
Registered: 12-11-2010

Re: Can't send emails from Microsoft Outlook

I have now un ticked the box as you suggested and it works  Cheesy Shame that 3 separate call to Tech support said leave it ticked.....
Community Veteran
Posts: 3,291
Thanks: 2
Registered: 10-08-2007

Re: Can't send emails from Microsoft Outlook

And now you know where to come when you need advice  Tongue
Denzil
Grafter
Posts: 1,733
Registered: 31-07-2007

Re: Can't send emails from Microsoft Outlook

Hopefully one of the PN staff will see this - hint, hint - and will ensure that CS staff are trained appropriately.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Can't send emails from Microsoft Outlook

Yep, hint taken - looking at the ticket history though it's slightly worrying that the profile was recreated at least twice and the outgoing auth option was mentioned neither by the staff or by rosey1955 (more worrying that it wasn't mentioned by staff though).
Thanks for the heads up.