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Can't send email

FIXED
Mayfly
All Star
Posts: 1,563
Thanks: 419
Fixes: 1
Registered: ‎04-06-2009

Can't send email

3 weeks ago - last edited 3 weeks ago by Moderator

Using Thunderbird, can recieve but can't send emails - I get error message ... "Enter your password for [Removed] on relay.plus.net: "Sending of the message failed".

I do and it rejects it (assuming I have the correct one but as far as I am aware there is only the one). 

then

"The message could not be sent because the connection to Outgoing server (SMTP) relay.plus.net timed out. Try again".

Is this problem at my end or PNs. It seem to be happening more frequently and seems to right itsef after a few hours. Pretty annoying. 

 

 

Moderators Note: Personal information removed

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Dan_the_Van
Superuser
Superuser
Posts: 3,711
Thanks: 2,004
Fixes: 105
Registered: ‎25-06-2007

Re: Can't send email

Fix

3 weeks ago

@Mayfly 

These are the recommended settings for your email client

  • IMAP: imap.plus.net port: 993 TLS/SSL
  • POP3: mail.plus.net port: 995 TLS/SSL
  • SMTP: relay.plus.net port: 587 STARTTLS

If you follow the instructions here: - Diagnosing email server connectivity issues it might help determine what is causing your issue

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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