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Can’t send email over 4g from iPhone

FIXED
blacksmithsyard
Newbie
Posts: 5
Thanks: 1
Registered: ‎09-03-2017

Can’t send email over 4g from iPhone

I have followed every suggestion I can find on the forum to make emails send when not on Plusnet Wi-Fi.  They used to work, but no longer.  Anyone got any more ideas?

15 REPLIES 15
jab1
Seasoned Hero
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Registered: ‎24-02-2012

Re: Can’t send email over 4g from iPhone

@blacksmithsyard Welcome to the forums. I assume you have authenticated your mail? Which client do you use?

John
blacksmithsyard
Newbie
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Registered: ‎09-03-2017

Re: Can’t send email over 4g from iPhone

Plusnet and yes I assume so as I'm not sure what authenticated means!

jab1
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Re: Can’t send email over 4g from iPhone

When you are at home, do you use an email program on a laptop/desktop - if so which?

Authentication is when you effectively say 'OK, I'm not at home, but I can still use my Plusnet credentials to send from this device' - needs setting up on your email program, though, which is why I asked which email program you used - when at home.

John
blacksmithsyard
Newbie
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Registered: ‎09-03-2017

Re: Can’t send email over 4g from iPhone

Apple Mail at home

jab1
Seasoned Hero
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Re: Can’t send email over 4g from iPhone

Presumably on an iMac or Macbook?

John
blacksmithsyard
Newbie
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Registered: ‎09-03-2017

Re: Can’t send email over 4g from iPhone

Yes iMac and ipad
jab1
Seasoned Hero
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Registered: ‎24-02-2012

Re: Can’t send email over 4g from iPhone

OK - I only use the stock mail app on my phone - I assume the iMac has a full program? I know nothing about them.

@Mook - any ideas?

John
Mook
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Re: Can’t send email over 4g from iPhone

Not from me @jab1

I do use Apple Mail on my iMac but I've never installed it on my iPhone or iPad simply because I've never needed to.

@dvorak may well be able to answer this one. As an aside would the question be better served if moved to the Mobile forum?

 

jab1
Seasoned Hero
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Registered: ‎24-02-2012

Re: Can’t send email over 4g from iPhone

OK, @Mook - I just recalled you were an Apple hardware user, sorry.

Maybe @dvorak will spot this now you've tagged him?

John
Mook
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Re: Can’t send email over 4g from iPhone

No harm done @jab1 for what it's worth I do think that tagging someone in a post to bring it to their attention is a good thing.

dvorak
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Re: Can’t send email over 4g from iPhone

Sadly not @Mook - I don’t use the stock mail app nor PN email address.
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TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,676
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Registered: ‎26-03-2018

Re: Can’t send email over 4g from iPhone

Fix

Hi @blacksmithsyard,

Is your device fully updated to the latest software update and have you tried turning it off for 30 seconds and then back on again?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
blacksmithsyard
Newbie
Posts: 5
Thanks: 1
Registered: ‎09-03-2017

Re: Can’t send email over 4g from iPhone

Well I do have the latest update and I thought I had done the on and off routine but tried it again, left 30 seconds as you suggested and now it seems to be working! Many thanks to you and everyone who tried to help
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,676
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Registered: ‎26-03-2018

Re: Can’t send email over 4g from iPhone

I'm glad to hear that's sorted it Smiley If there are any other issues, please let us know and we'll be happy to review the case further.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team