Can't send any emails since Friday

[#1]

You are both suffering apparently identical issues - you might gain something from each other's experiences.

[#2]

So,

Now mine main info@accountname appears to send and receive.

But,

the joe.blogs@accountname can not receive or send. It rejects the password

[#3]

Great, that is both progress and clarity.

There is an issue under investigation, please use accountname+joe.blogs as the user name.

• Secondary mailboxes will not authenticate with their email address
• SMTP off network will not authenticate on a a.b email account

If you are off network, for an a.b email address you will need to use a different mailbox account for the outgoing server (not the same as the incoming server which is the usual practice).

[#4]

can you clarify what your last statement actually means in layman's terms

If you are off network, for an a.b email address you will need to use a different mailbox account for the outgoing server (not the same as the incoming server which is the usual practice).

So I am off network.

I am trying to use a 1.b mailbox

what do i need to do

Thanks

[#5]

• You are not connecting to the internet over a fixed Plusnet connection / WiFi service
• SMTP will not authenticate using account+fred.bloggs
• Therefore configure...
  • The INCOMING server (POP3 or IMAP) using account+fred.bloggs (that gets your email)
  • The OUTGOING server (SMTP) using one of
    • account
    • account+anothermailbox

That will work, but it might mean sharing the password for the account or another mailbox, which you might not want to do.  In that case create a new email address on your account - for example 'smptaccess' - with its own password.  Then for fred.bloggs sent the SMTP server to authenticate with account+smtpaccess

Yes it is messy!  I have just escalated the issue again.

[#6]

I am really sorry , but i still do not fully understand !

So say i want to send and recieve using an a.b type account.

Incoming mail setting are say

Account+a.b

Server mail.force.net Port 110

Outgoing mail settings

server relay.force9.net Port 25

Then do i tick the box that says 'My outgoing (SMTP) server requires authentication

 Then do I choose

'Use same settings as my incoming mail server

or

'Log on using name and password'

What would i need to do if i did not mind sharing the same password for example?

[#7]

My outgoing settings are
SMTP
Username My username
Password xxx
Host name xx@username.f9.co.uk
Automatically manage connection settings ticked on mail.
Also tried
Account primary email address x@username.f9.co.uk
Username my username
Password xxx
Host relay.force9.net
Port 587 TLS/SSL used
Authentication Password
Neither work
For my Mac.

[#8]

I've set up another SMTP server with the account name xxxx.f9.co.uk.
Now I get instead of password rejected
"Email address I've chosen" recipient rejected -relay denied. Running connection doctor this new one connection to server succeeded;login not required. I've still no idea what changed and what's actually going on as the settings worked without problems for decades.

[#9]

Actually my fault .I tried using relay@plus.net to get that relay rejected message . Using relay@force9.net still gets the server response message of 5.7.0 Invalid login or password the same as every other attempt

[#10]

I've changed my username to be "account+username" as you describe, but it's still not working. Given it's working over webmail this seems to be an authentication protocol change for email clients, could you advise what I should use?

[#11]

It’s account+mailbox 

Are you using the right servers for the brand?

[#12]

Sorry, I'm confused here. Do you mean the actual symbol + in this case?

[#13]

I'm using relay.force9.net as my outgoing mail server as I've always done.

[#14]

---

@B1ngham wrote:
Sorry, I'm confused here. Do you mean the actual symbol + in this case?

---

Yes, @Townman did mean the actual '+' symbol.

[#15]

Tried using account (which I take to be my primary email address xxxx@xxxx.f9.co.uk+mailbox) and xxxx+mailbox. Still saying unable to verify account name or password