Can't reset email account, no contact via phone lines or chat support
I was sent an email from email@example.com (copied below)
There is no chat available, the call centre has a message that calls can't be taken at the moment, and I don't have a twitter account.
Is this the best way I can get in touch with customer services? Can one of the team have a look into this for me please? I have 0 access to my email.
During the Monitoring of our platform, we noticed a number of unsolicited emails are being sent from a remote IP address using your account login credentials.
These were identified as unsolicited by our spam filtering software and flagged to our attention, we then sanity checked the source IP address, Subject Line, From and To addresses and based on the content, we believe it's quite possible your log-in credentials have been compromised.
For reference, the mailbox in question is: *******
The most probable reason is an insecure or weak password, possibly plain text which could have been obtained by a local virus/keylogger or brute-forced using normal dictionary words.
Due to the resources required to handle such high quantities of email, there is the potential for this situation to negatively affect other users of our email platform and the reputation of our mail servers.
We have therefore taken the temporary measure of blocking your access to the email servers. This means that you will be unable to send or receive emails.
Before considering reinstating access to our servers you will need to take preventative measures to stop this from re-occurring, we suggest an audit of all passwords and sensitive information that may have been accessible from keyloggers, etc and perform a full security audit & Virus/malware scan of any PC's connected to your network.
Once you have taken action, please contact us to arrange for a new strong (cryptic) password to be applied to your account or mailbox, please use upper / lower case characters and numbers or special characters mixed.