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Can't receive mail from a certain domain

Welsh_Zoonie
Newbie
Posts: 4
Thanks: 7
Registered: 12-10-2016

Can't receive mail from a certain domain

A friend of mine cannot send emails to me.  They keep getting bunced back evn though he is in my white list.

The mesasge he gets back is as follows  (I have removed his email address)

 

From: Mail Delivery System <Mailer-Daemon@zinnia.dataflame.com>
Date: 05/08/2017 18:45 (GMT+00:00)
To: his email address
Subject: Mail delivery failed: returning message to sender
 

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

 my email address
    host mx.avasin.plus.net [212.159.8.200]
    SMTP error from remote mail server after MAIL FROM:<his email address> SIZE=8253:
    550 Sender rejected. IP is DNSBL listed - http://csi.cloudmark.com/reset-request/?ip=91.103.216.33

5 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,318
Thanks: 1,104
Fixes: 89
Registered: 04-04-2007

Re: Can't receive mail from a certain domain

The provider your friend is sending the emails through has been blacklisted by our anti-spam vendor. They'll need to ask their provider to request delisting using the link in the rejection message.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Superuser
Superuser
Posts: 9,647
Thanks: 1,060
Fixes: 59
Registered: 06-04-2007

Re: Can't receive mail from a certain domain

Do emails from your friend still get rejected? The IP shown seems clear on around 100 common blocklists including the Cloudmark reputation one in action in that report.

Whitelisting the sender won't help in this situation because messages were being rejected before they were accepted for spam checking.

David
Welsh_Zoonie
Newbie
Posts: 4
Thanks: 7
Registered: 12-10-2016

Re: Can't receive mail from a certain domain

@spraxyt He hasn't tried since the bounced message which was earlier this evening.  I'll get him to try again.

Thanks for the replies guys.

Welsh_Zoonie
Newbie
Posts: 4
Thanks: 7
Registered: 12-10-2016

Re: Can't receive mail from a certain domain

He's tried another mail this morning and that was bounced as well.  I guess he needs to get on to his mail provider.

Superuser
Superuser
Posts: 9,647
Thanks: 1,060
Fixes: 59
Registered: 06-04-2007

Re: Can't receive mail from a certain domain

Sorry to learn sending is still blocked. Sad

Yes it will be necessary for your friend's provider to request delisting on the page ljnked in the message.

David