Can't receive emails
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Can't receive emails
Can't receive emails
31-07-2012 6:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Regards
Malcolm Guy
Re: Can't receive emails
31-07-2012 7:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
From your description it sounds as though you are trying to contact the Plusnet server via the Orange system
Assuming that this is the case, are you able to download emails when connected to the Plusnet system via your router
Either way is the email server you are using POP3 or IMAP and is it mail.plus.net or imap.plus.net as appropriate
Are you using the email address in the format username+mailbox name
Re: Can't receive emails
01-08-2012 8:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Regards
Malcolm Guy
Re: Can't receive emails
01-08-2012 8:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I suppose that the other question is whether you can browse the internet from your phone and, if so, is it using the Orange network or via the router.
I believe that when using the Orange network you can't use the Plusnet server as Orange block it on port 25
Note that when Orange tried they would have been using their network with presumably the same block in place
Re: Can't receive emails
02-08-2012 2:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Regards
Malcolm Guy
Re: Can't receive emails
02-08-2012 8:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If it's *sending* that is the problem you could try setting the outgoing server to relay.plus.net with port 587. You would need to set-up authentication if you are not using your home connection - ie using 3G mobile. Authentication can also be used on your home connection, no need to remove it when at home.
Re: Can't receive emails
03-08-2012 5:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Regards
Malcolm Guy
Re: Can't receive emails
03-08-2012 5:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What options are there for "security type" in the setup?
Edit: I've just checked out the settings for the Android email app. Security type should be set as none and you need to tick the "Sign in" option and provide "username+mailbox" for ID and the password for that mailbox.
I would also suggest that you set up a new mailbox just for authentication with the outgoing PN email server, simply because this info is not sent in a secure connection.
Re: Can't receive emails
03-08-2012 7:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: RPMozley Edit: I've just checked out the settings for the Android email app. Security type should be set as none and you need to tick the "Sign in" option and provide "username+mailbox" for ID and the password for that mailbox.
I would also suggest that you set up a new mailbox just for authentication with the outgoing PN email server, simply because this info is not sent in a secure connection.
To clarify this, an ID of "username+mailbox" (without the quotes but including the plus sign) is correct only for secondary mailboxes. For the default mailbox an ID of "username" alone is required, with the same password as used for logging into the Member Centre.
This information must have been provided for reading messages (which we understand works OK); the ID and password for signing in on the outgoing mail server (relay.plus.net) is identical to that used for incoming (mail.plus.net or imap.plus.net).
Re: Can't receive emails
04-08-2012 11:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Regards
Malcolm Guy
Re: Can't receive emails
04-08-2012 11:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page