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Can't receive email from mobile network

Mayfly
Seasoned Pro
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Registered: ‎04-06-2009

Can't receive email from mobile network

I can receive but can't send email from a 3 MIFI network when away from home.

They are returned with the message. 

550 <xxx@xxx.co.uk> recipient rejected - relay denied

I can send from webmail, (which I still find clumbersome and slow) so am assuming it's a problem between my PC and PN servers? (don't know total wally with things like this) I've tried changing ports but no difference.

I'm using MS Outlook 2007 as the email client - old but works perfectly fine from home.

 

Any thoughts please?

 

11 REPLIES 11
archerry
Rising Star
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Registered: ‎15-06-2013

Re: Can't receive email from mobile network

Do you need to create a new sending account/profile to send from outside the Plusnet broadband connection?
The email client (POP3) on my mobile is set to:
SMTP server: smtp.plus.net
Port: 587

Ref:
https://www.plus.net/help/archive/email/android-setup/ 

Regards,
Alistair

MisterW
Superuser
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Registered: ‎30-07-2007

Re: Can't receive email from mobile network

@archerry  No , but you do need to authenticate when not sending from a Plusnet IP address.

@Mayfly you need to setup the outgoing smtp server to authenticate using your plusnet username and password , the same ones as used for incoming mail.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Mayfly
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Registered: ‎04-06-2009

Re: Can't receive email from mobile network

Thanks @MisterW I did try that but looking at it again

I think I may have made a typo. I'll try again next time I'm there and let you know.

 

MisterW
Superuser
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Re: Can't receive email from mobile network

@Mayfly you can set authentication while youre here, it will still work when on a PlusNet connection. That way you can check that the username/password is correct. I have all my mobile devices set permanently for authenticated smtp, that way they will work anywhere.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

RobPN
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Re: Can't receive email from mobile network

@MisterW 

I recall seeing in other threads with a similar email sending problem, a caveat of making sure the outgoing SMTP server is set correctly too.  I can't remember the details (without going hunting) but you probably can.  Smiley

Mayfly
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Registered: ‎04-06-2009

Re: Can't receive email from mobile network

Out today so trying email again

Out going server ticked,

User Name  username@plusdsl.net

Password is my password and checked.

But when that is set up I can't even send anything, when unticked email will go but still comes back undeliverable.

Port 587.

 

jab1
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Re: Can't receive email from mobile network

@Mayfly Try just 'username' i.e. forget the '@plusdsl.net' bit?

John
RobPN
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Re: Can't receive email from mobile network

@Mayfly 

Further to what I mentioned above, perhaps you could check that your outgoing SMTP server is set to relay.plus.net and not smtp.plus.net just in case, as ISTR that's what's been a problem for others.

I don't use Outlook so can't really help with that, but when you refer to 'User Name' is that the same as 'Account Name'?

If so, I'm thinking the information required would be your PlusNet 'accountname' not 'username@plus.net' (which is your DSL login name), but ICBW.

 

Edit:  @jab1 beat me to it with the 'accountname'  Cool

Mayfly
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Re: Can't receive email from mobile network

Bingo Thanks both, Jab1 your suggestion worked. 😁

jab1
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Re: Can't receive email from mobile network

I love it when a plan works. 😀

John
Townman
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Re: Can't receive email from mobile network


@Mayfly wrote:

 

User Name  username@plusdsl.net

 


Has nothing to do with the configuration of email whatsoever.

This form of the username is only ever used in a (modem) router connected to the Plusnet network.

For email set up the user name should be

  • username for the default mailbox
  • username+mailbox for a secondary mailbox

That is on all devices, connected direct to the Plusnet network or otherwise.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.